Asset Owner Operation Service Delivery

Introductory market language

Take a lead role in acquiring, managing, and retaining meaningful relationships that deliver outstanding experiences to our customers.

Job Summary

As Vice President of Asset Owner Operation Service Delivery within our Operations team, you will lead a team dedicated to providing top-tier services to our institutional clients who are asset owners. Your role involves collaborating with technology, operations, and product teams to ensure seamless service delivery, with a focus on oversight and reporting. You will oversee issue resolution, ensure proper execution of deliverables, communicate status updates, and provide Key Performance Indicators to senior management to escalate and prioritize client issues effectively. You will also establish and nurture a network of partners across the Corporate and Investment Bank to foster client-centricity and enhance service quality. Success in this role will be measured by your ownership, understanding of retirement accounts such as Pension, 401K, VEBA, and proficiency in accounting deliverables for Fund Accounting, Plan Level, and Regulatory Reporting.

Job Responsibilities

• Lead a team as the primary contact for client queries and issues.
• Manage the global distributed operating model.
• Collaborate with technology, operations, and stakeholders to identify process improvements and strategic directions.
• Handle daily BAU query management and resolution.
• Manage issue escalation and remediation; coordinate client-requested changes to the operating model and reporting.
• Oversee client behavior changes related to JP Morgan's services and initiatives.
• Lead and coordinate client service reviews, restructuring activities, and onboarding of new clients.
• Ensure successful delivery of all ad hoc client reports and support audit and regulatory queries.
• Advise clients on accounting matters and best practices.

Required qualifications, capabilities, and skills

• Over 10 years of experience in Operations.
• Strong technical skills, including accounting principles and theories.
• Knowledge of GAAP Accounting and Fund Accounting for institutional clients.
• Ability to work effectively in a global environment and matrix organization.
• Exceptional leadership and staff development skills with management experience.
• Excellent communication, influencing, and negotiation skills for building collaborative relationships.
• Strong client service orientation.
• Proficiency in analytical, problem-solving, critical thinking, and decision-making skills.
• Experience working across multiple business areas/functions to achieve results.
• Excellent verbal and written communication skills; skilled in executive presentations.
• Ability to work independently and multitask in a fast-paced environment.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and prominent clients worldwide under the J.P. Morgan and Chase brands. With a history spanning over 200 years, we are leaders in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

We recognize that our people are our strength, and the diverse talents they bring are key to our success. We are an equal opportunity employer, valuing diversity and inclusion. We do not discriminate based on protected attributes such as race, religion, gender, sexual orientation, age, or disability. We also provide reasonable accommodations for religious practices, mental health, or physical disabilities. For more information, visit our FAQs about requesting accommodations.