Short-Term Rental

Digivent Inc. is a BPO and design firm offering cutting-edge digital solutions. We provide remote resources to clients across the USA. If you're eager to learn, have a "can-do" attitude, and are comfortable working the night shift, you are welcome.

Job Overview: We are seeking a detail-oriented and proactive Short-Term Rental (STR) Virtual Assistant to oversee cleaning coordination, property maintenance, guest communication, and listing optimization. This role ensures smooth property operations, exceptional guest experiences, and streamlined maintenance processes.

Key Responsibilities:

1. Cleaning & Property Maintenance:

• Create new listings in PropertyMe, including owner details, rent, and fee schedules.
• Schedule and coordinate daily cleaning services.
• Assign cleaners for property replenishment (e.g., lamps, sheets, pillows, consumables).
• Monitor, evaluate, and improve cleaning standards.
• Run scheduled cleaning campaigns (weekly, monthly, quarterly) for tasks such as:
  • Air-conditioning filter cleaning
  • Gutter cleaning
  • Lawn mowing
  • Pest control
  • Washing machine maintenance
• Onboard and train new cleaners.
• Maintain and update the "Property Stack" system for maintenance tracking.
• Arrange deep clean inspections and necessary rectifications.
• Obtain insurance quotations and process purchases.
• Assist property owners with setting up utilities and WiFi accounts as needed.
• Monitor and respond to guest reviews, particularly addressing low ratings.
• Manage key registers and ensure secure key handling.
• Maintain cleaning pricing structure and update the master data sheet for cleaners.
• Maintain and update a master data spreadsheet.
• Manage and automate guest messaging, policies, house rules, and WiFi details.
• Send bin collection reminders to guests and bulk verge collection notices to owners.
• Organize and assign listing photos to relevant property spaces.
• Continuously update listings to reflect real-time changes.
• Adjust PriceLab pricing recommendations.
• Execute custom Airbnb promotions (e.g., 10-20% discount offers).
• Optimize listings by renaming photos and improving visibility.
• Respond to guest inquiries via Airbnb app, WhatsApp, or phone.
• Send check-in details to guests 48 hours before arrival.
• Provide monthly booking updates to select property owners.
• Coordinate with contractors for guest-related maintenance issues (provide access details, reference photos, and work orders).
• Manage routine maintenance work orders efficiently.
• Seek approval for emergency repairs exceeding $500.
• Screen guests, accept booking requests, and handle booking alterations while adhering to cancellation policies.

Key Qualifications:

• Previous experience in property management, short-term rentals, or hospitality is preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency in using property management software (e.g., PropertyMe) and STR platforms (e.g., Airbnb, PriceLab).
• Attention to detail and the ability to work independently.
• Strong problem-solving abilities and a proactive approach.
• Ability to work in AWST time zone and provide reliable service during assigned hours.

Why Join Us?

• Work remotely with a dynamic and growing team.
• Gain experience in the fast-paced short-term rental industry.
• Opportunity for long-term growth and skill development.

If you are highly organized, customer-focused, and eager to support a thriving STR business, we encourage you to apply

• Entry level

• Full-time

• Administrative
• Industries: IT System Custom Software Development