Operations Specialist

4 weeks ago

Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

Description

Overview

Company Overview: When it comes to IT solution providers, there are a lot of choices. Zones – First Choice for IT.TM is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones partners with leading technology providers and emphasizes delivering end-to-end digital infrastructures that enable customers to do business differently.

Position Overview: The Operations Specialist - Cloud Billing will design and implement cloud and software billing operational processes to optimize efficiency with minimal manual intervention. This role captures details for subscriptions and offers and aligns data points to define terms, Billing, Pricing, Subscription Periods, Notification Schedules, Recurring fees, etc. The candidate must communicate effectively with internal and external stakeholders and demonstrate attention to detail, process improvement, and critical thinking in ambiguous situations.

Responsibilities
  • Coordinate with key internal stakeholders within Zones regarding automated flow of subscriptions, orders, billing, and pricing
  • Design and implement cloud and software billing processes to optimize efficiency and accuracy, enable automation of billing and customer self-service
  • Collaborate with cross-functional teams (PPM, CSD, and ZCP) to identify opportunities for automated flow process optimization and minimize manual uplift
  • Analyze billing data and generate reports to support decision-making and forecasting
  • Ensure compliance, identify gaps and proactively execute action plans
  • Coordinate with external stakeholders from manufacturer partners to ensure operational and technical readiness in the Zones Cloud platform
  • Implement, develop, and maintain operational processes to drive program success
Education/Certification

What you will bring to the team:

  • Bachelor's degree in business, IT or related field
Required Experience
  • E-commerce experience (subscription order processing, SaaS application order processing)
  • Experience with Subscription Sales and Management SaaS Platforms or Cloud Brokerage platforms (e.g., AppDirect, PAX8, Tech-Data StreamOne, SoftwareOne PyraCloud, Ingram Micro Cloud Marketplace, iPortalis, ActivePlatform, Cloudmore, Nuvolex, Cloudfx, Aria Systems, Zuora)
  • Finance, accounting, Dynamics AX and CRM are a plus
  • Strong communication skills; ability to communicate professionally across forums (Skype for Business, email, phone)
  • Manage escalations professionally
  • Reporting and monthly/weekly reconciliation
  • Recurring task management
  • Maintain rigorous operational processes
  • Provide detailed and relevant feedback to leadership
  • Ongoing maintenance of documented processes
Benefits and Equal Opportunity

Zones offers a comprehensive benefits package. We are committed to fostering an inclusive and diverse workplace. Benefits include life insurance, optional health insurance, retirement benefits, Voluntary Pension Scheme, EOBI, complimentary meals, and access to an in-house gym. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job timings: 8PM – 5AM (PK time)


#J-18808-Ljbffr

  • Operational Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Cylenthrix Full time 600,000 - 1,200,000 per year

    Role DescriptionThis is a full-time on-site role for an Operational Specialist, located in Islamabad. The Operational Specialist will be responsible for managing day-to-day operations, coordinating projects, analyzing data, and supporting sales activities. This role entails working closely with different teams to ensure smooth operational workflows and...

  • Global Operations Specialist

    4 weeks ago

    Islamabad, Islamabad, Pakistan Zones, LLC Full time

    Company OverviewWhen it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT...

  • Global Operations Specialist

    5 days ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time 900,000 - 1,200,000 per year

    DescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...

  • Global Operations Specialist

    5 days ago

    Islamabad, Islamabad, Pakistan Zones Full time 900,000 - 1,200,000 per year

    DescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...

  • People operations Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Value Engineering Full time 600,000 - 1,200,000 per year

    Position: People Operations SpecialistLocation: Bahria Town Phase 4Employment Type: Full-timeExperience Required: 3–5 years in HR Operations (Payroll, Attendance, Grievance Handling, Performance Management)About the RoleWe are seeking a detail-oriented and proactive People Operations Specialist to join our HR team. The ideal candidate will have solid...

  • Ad Operations Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Advergic Full time 900,000 - 1,200,000 per year

    Company DescriptionAdvergic is a leading ad optimization and ad tech platform that helps web and app publishers increase their ad revenue by a minimum of 30%. Our technology provides an intelligent layer between publishers' platforms and major ad networks to maximize revenue and user experience.Role DescriptionWe are looking to hire (4) Ad Operations...

  • Computer Operator

    7 days ago

    Islamabad, Islamabad, Pakistan Elite Pets Supplies Full time 150,000 - 250,000 per year

    Required Computer Operator / MS Excel SpecialistWe are seeking a skilled Computer Operator with expertise in MS Excel to join our team. The ideal candidate should have strong data management, spreadsheet, and analytical skills. Responsibilities include maintaining records, preparing reports, and ensuring efficient data entry.Requirements:Proficiency in MS...

  • Advertising Operations Senior Specialist

    4 weeks ago

    Islamabad, Islamabad, Pakistan Motive Technologies, Inc Full time

    OverviewWho we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform...

  • Operations Intern

    3 days ago

    Islamabad, Islamabad, Pakistan ProvoxGlobal Full time 150,000 - 250,000 per year

    About the Role:We are looking for a motivated and detail-orientedInsurance Verification Internto join our healthcare team. In this role, you will work closely with ourMedical Billing and Insurance Verification Specialistto learn the end-to-end process of insurance verification, billing workflows, and patient eligibility checks. This internship is an...

  • Operations execution

    2 weeks ago

    Islamabad, Islamabad, Pakistan SWATX Full time 900,000 - 1,200,000 per year

    SWATX is looking for an Operations Execution specialist to streamline and enhance our operational processes. This role is crucial for ensuring that our operations run efficiently and effectively, aligning with our strategic goals. The successful candidate will be responsible for executing operational plans, monitoring performance metrics, and implementing...