Customer Service Representative

4 weeks ago

Islamabad, Islamabad, Pakistan DegiTech Centre - SMC Private Limited Full time
Job Description:

DegiTech Centre – Career Opportunities

Join Our Team and Build Your Future

DegiTech Centre - SMC Private Limited is seeking dedicated and talented professionals to be part of our expanding team. Whether you are an experienced expert or a fresh graduate, we offer rewarding career paths in Customer Service, Digital Marketing, and Telemarketing.

Competitive Salaries | Career Growth | Flexible Shifts

Job Details

Shift Timings:

  1. Morning Shift: 8:00 AM – 8:00 PM
  2. Night Shift: 8:00 PM – 8:00 AM

Salary Structure:

  1. Base Salary: 80%
  2. KPI-based Performance Bonus: 20%

Available Positions

Customer Service Representative (CSR)

Salary Range:

  1. Freshers: PKR 30,000 – 35,000
  2. Experienced: PKR 40,000 – 45,000

Requirements:

  1. Education: Intermediate (Inter) or Diploma in a related field
  2. Skills: Strong verbal & written communication, professional attitude, and ability to handle customer queries effectively
  3. Experience: Prior customer service experience is a plus

Team Leader

Salary Range:

  1. Freshers: PKR 30,000 – 40,000
  2. Experienced: PKR 50,000 – 80,000

Requirements:

  1. Education: Bachelor's degree preferred
  2. Skills: Leadership, problem-solving, digital marketing knowledge, and team management abilities
  3. Experience: Freshers with digital marketing certifications are encouraged to apply

Quality Assurance (QA) Analyst

Salary Range:

  1. Freshers: PKR 30,000 – 40,000
  2. Experienced: PKR 50,000 – 80,000

Requirements:

  1. Education: Diploma or Bachelor's degree in a relevant field
  2. Skills: Analytical thinking, problem-solving, quality monitoring, and feedback coaching
  3. Experience: Familiarity with call center quality monitoring tools is preferred

Support Staff Positions

Office Boy

Salary: PKR 25,000 per month

Responsibilities:

  1. Maintain office cleanliness
  2. Serve refreshments
  3. Handle documents and office supplies
  4. Assist staff with basic tasks

IT Support

Salary: PKR 70,000 per month

Responsibilities:

  1. Troubleshoot hardware & software issues
  2. Maintain computer systems & network connectivity
  3. Ensure data security and system backups
  4. Provide IT support and manage helpdesk queries

Admin/HR Assistant

Salary: PKR 50,000 per month

Responsibilities:

  1. Maintain employee records & attendance
  2. Handle administrative tasks & office supplies
  3. Schedule meetings and coordinate HR activities
  4. Process payroll & staff benefits

Additional Benefits

  1. Flexible Salary Based on Experience – Higher pay for skilled professionals
  2. Performance Incentives & Commissions – Opportunity to earn additional rewards

Why Join DegiTech Centre?

  1. Career Advancement – Opportunities for growth and professional development
  2. Competitive Compensation – Fair pay and benefits for your skills & contributions
  3. Positive Work Culture – Work in a supportive and collaborative environment
  4. Flexible Scheduling – Choose from available shift options

Apply Today

DegiTech Centre - SMC Private Limited

Empowering Careers & Shaping the Future

Job Specification:

Skills:

Strong verbal & written communication, professional attitude, and ability to handle customer queries effectively

Experience: Prior customer service experience is a plus

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