Assistant Service Manager

1 week ago

Rawalpindi Cantonment, Pakistan Iman Group Pakistan Full time

Direct message the job poster from Iman Group Pakistan

HR Specialist | Recruitment | Performance Management

We are hiring an Assistant Manager – Services to strengthen our service operations team. In this role, you will be responsible for end-to-end service delivery, including customer complaint resolution, diesel generator (DG) installations, AMC and warranty operations, and technical support.

If you're passionate about solving problems, working directly with customers, and optimizing field service performance — we want to hear from you

Key Responsibilities:
  • Respond to service calls, emails, and inquiries in a timely, customer-first manner
  • Coordinate with clients and internal teams to resolve technical and service-related issues
  • Log and track complaints, conduct root cause analysis, and generate service reports
  • Oversee installation of DG sets — including site surveys, planning, and execution
  • Manage technician deployment and remote service monitoring
  • Conduct field visits to monitor service quality and ensure client satisfaction
  • Liaise with sales, purchase, and technical teams for smooth service delivery
  • Handle job orders, quotations, invoices, and ensure timely payment follow-ups
  • Maintain records of customer orders, service history, and spare parts
  • Manage warranty claims, AMC contracts, and spare parts logistics
  • Ensure timely service delivery under AMC agreements
  • Monitor service KPIs and suggest improvements in workflows and SOPs
Education:
  • Bachelor's degree in engineering, Business, or a related discipline
Experience:
  • 3–5 years of experience in service or technical operations, ideally in the power, electrical, or generator industry
Skills & Qualities:
  • Strong technical understanding of diesel generator systems
  • Excellent interpersonal and communication skills
  • Strong problem-solving and coordination abilities
  • Organized, detail-oriented, and customer-focused
  • Proficient in MS Office and service management/reporting tools
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Industries
  • Appliances, Electrical, and Electronics Manufacturing

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