Trainee Product Support

2 weeks ago

Lahore, Punjab, Pakistan HR Force Int. Full time

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Technical Recruiter | Talent Acquisition | Head Hunter | HR Operation | X-Eduportal | Rozee.pk

As a Product Support Engineer at HR Force International, you will play a crucial role in providing exceptional support to our clients by troubleshooting and resolving technical issues related to our software solutions. You will interact with customers through various channels, including live chat, email, and calls, ensuring they have a seamless experience with our products. Your expertise in product knowledge will allow you to guide customers on how to effectively use our systems, enhancing their overall satisfaction and engagement.

Key Responsibilities
  • Diagnose and troubleshoot technical issues reported by clients via email or live chat.
  • Provide solutions and workarounds to resolve technical problems and ensure customer satisfaction.
  • Manage and escalate customer concerns as necessary, adhering to service level agreements (SLAs).
  • Maintain detailed records of customer interactions and technical issues in our ticketing system.
  • Collaborate with different teams to facilitate issue resolution and enhance product features.
  • Keep updated with product updates and changes to accurately inform customers.
Qualifications:
  • Fresh to 6 months of experience in a customer support or technical support role.
  • Must have a tech background or CS Degree.
  • Familiarity with ticketing systems (e.g., Zendesk) and remote desktop applications (e.g., TeamViewer, AnyDesk).
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Experience in using live chat tools to assist customers effectively.
  • Problem-solving skills and the ability to think critically under pressure.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work well in a team environment and collaborate with various departments.
  • Flexibility to work in rotational shifts based on business needs.
  • A customer-focused approach with a passion for technology and software solutions.
Preferred Qualifications:
  • Experience supporting AI-based software solutions.
  • Technical experience with APIs and related tools (e.g., Postman).
  • Prior experience auditing customer queries for quality assurance.

Note: Interested candidates, kindly fill this form: https://forms.gle/PadhgzRxRLmZJAvd8

Seniority level
  • Internship
Employment type
  • Full-time
  • Industries: Human Resources Services

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