Customer Service

Looking for Your Dream Job? Join Our Ice Cream Team

Role: Customer Service & Supply Planner - IC

Work Level: WL1

Scope: Ice Cream Supply Chain

Reports to: IP Lead IC

Location: Lahore, Pakistan

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the global leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at a high pace. We have strong brand equities: 5 of the top 10 selling brands including Wall's, Magnum, Ben & Jerry's. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever's other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

ABOUT ICE CREAM: Life Tastes Better with Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we're crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

In this role you will support in leading and driving initiatives for Pakistan IC inventory performance, business waste and agility through KPI tracking; process improvement, highlighting areas of focus and propose solutions for areas of improvement by drawing on best practice, and ensuring the planning excellence.

• Cultivate a collaborative atmosphere with regional sales teams and Modern Trade customers, fostering relationships to drive improvements in service levels, cost efficiencies, and loss reduction.
• Coordinate and consolidate the roadmaps and key planning JBTD across the region
• Provide transparency on the overall supply situation, identifying and communicating supply risks to support the Business Planning process.
• Develop an end to end understanding of Supply Planning, from RPM procurement to production planning to final FG distribution at warehouses.
• Develop strong relations with cross functional teams, including Marketing, Procurement, R&D, Factory Operations, Quality & CD.
• Understanding of MRP and MPS involving weekly planning of materials and production. Also maintaining good relationship with all RPM suppliers.
• Tracking and leading all networks (innovation and renovation) from planning end.
• Develop and lead the Finished Goods import channel for Pakistan.
• Identify opportunities to tackle structural drivers of inventory and waste by providing in depth analysis of countries performance on regular basis, highlight areas for improvement through loss trees, maturity assessment analysis.
• Work closely with Supply Planning, distribution planning teams, Logistics, and Warehouse teams to ensure the availability of Finished Goods (FGs) and promised capacities, facilitating timely product dispatch to customers.
• Develop a skill assessment and development plan; and ensure that it is implemented and follows-up regularly
• Own process excellence KPIs thru Business Excellence Reports

Experiences & Qualifications:

• Bachelor's degree in business administration, Supply Chain Management, or a related field.
• 3-5 years of Experience in Supply Chain Planning, particularly Supply Planning & Forecasting and Demand Planning in Unilever or FMCG industry.

Skills

• Possess an understanding of SAP ECC, SAP APO, SAP BW, particularly the Forecasting and Re-pack Planning functionalities
• Strong understanding of S&OP processes and cross-functional collaboration
• Strong communication and interpersonal skills
• A functional appreciation of manufacturing processes and related knowledge

We are looking for bold, driven individuals who thrive in a fast-paced, dynamic environment and share our approach to growth, collaboration, and innovation. Here's what defines success in our organization:

Focus on Growth – Embracing new challenges, seeking opportunities to innovate, and continuously looking for ways to expand and improve. Whether it's scaling markets, evolving roles, or leading teams, we value those who see possibilities and take initiative.

Speed & Simplicity – Working efficiently, adapting quickly, and simplifying processes by leveraging technology to drive better outcomes. With ethical decision-making as the backbone to this, we drive agility and stay focused.

Winning with Fun – Collaborating, integrating seamlessly with a founder/owner mindset, keeping what's best for the company at the heart of all that is done. We build diverse, inclusive, and winning teams that drive our business.

Bold Innovations – Experimenting with fresh ideas and innovative thinking that shape our industry, through product development, process improvements, and customer experiences. Being obsessed with the consumer, we embrace change to drive growth.

Care & Challenge – Fostering an open, transparent environment where team members can grow, share feedback openly, holding themselves and each other to high standards while maintaining a strong sense of support and camaraderie.

Expertise in our category – A deep understanding of our industry, customers, and market trends enabling us to stay ahead and turn challenges into opportunities. Curiosity, insight, and a willingness to learn and lead enables us to remain market makers.

If these qualities resonate with you, we'd love to connect and explore how you can be part of our team.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you. Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.