Customer Services

2 weeks ago

Lahore, Punjab, Pakistan Compass Training and Consultancy Pvt. Ltd. Full time 1,200,000 - 1,440,000 per year

Role and Responsibilities

· As a Customer Service & Sales Representative, you'll be the first point of contact for our valued clients.

· You'll assist them across multiple channels — including live chat, phone, and email — to ensure they receive quick, helpful, and friendly support.

· Responding to inbound live chats, phone calls, and emails from customers

· Making outbound calls and follow-ups as needed for case resolutions or sales queries

· Handling inquiries related to orders, returns, products, and general support

· Working closely with internal teams (sales, logistics, technical support) to resolve customer cases

· Logging all customer communications accurately in our CRM system

· Escalating unresolved issues to the appropriate team or Team Manager

· Maintaining a positive, customer-first attitude — even when challenges arise

Qualifications and Education Requirements

· Bachelor's

Key Requirements

· Minimum 1 year experience in a similar role.

· A strong communicator — both written and verbal (fluent English required)

· Comfortable juggling multiple channels — live chat, phone, and email

· Confident using computers and learning new systems quickly

· Detail-oriented, proactive, and a natural problem-solver

· Able to work independently and as part of a collaborative, supportive team

· Passionate about delivering 5-star customer experience.

Job Type: Full-time

Pay: Rs100, Rs120,000.00 per month

Work Location: In person

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