Customer Support Representative

4 weeks ago

Islamabad, Islamabad, Pakistan Translation Empire PK Full time

Job Title: Customer Support Representative

Company Description:

Translation Empire PK has been offering high-quality language services since 2008, with over 2700 qualified translators covering 300 languages. We help individuals overcome language barriers and improve communication in various settings, from translating documents to providing face-to-face interpretation. Our international office is based in Islamabad, Pakistan, and we strive to be your trusted Translation Services Partner.

About the Role:

We're looking for a Customer Support Representative with exceptional communication skills and a passion for helping others. This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced environment, and is ready to be the voice of the company. If you love making people feel heard, understood, and supported — we want to hear from you

Key Responsibilities:

  • Interact with customers via phone, email, and live chat to resolve inquiries and issues
  • Provide accurate, timely, and effective support with a customer-first approach
  • Record and manage customer interactions using internal CRM tools
  • Collaborate with team members to resolve complex queries
  • Follow communication procedures and company guidelines
  • Maintain a positive, empathetic, and professional attitude toward customers

Required Qualifications:

  • Excellent verbal and written communication skills in English
  • Previous experience in customer support or a call center is a plus
  • Strong problem-solving, multitasking, and interpersonal skills
  • Familiarity with CRM systems and customer service tools is an advantage

Shift Timings:

  • 4:00 PM – 12:00 AM / 5:00 PM – 1:00 AM (Aligned with UK Time)
  • 12:00 PM – 8:00 PM / 1:00 PM – 9:00 PM (Females only)

What We Offer:

  • Continuous learning opportunities
  • Friendly and supportive team culture

Location DHA 1, Sector F, Rawalpindi

Job Type: Full-Time

How to Apply:

If you're ready to be part of a team that values empathy, excellence, and customer care, send your resume to Neha.Khan@empire-groupuk.com with the subject line:

Customer Support Representative Application – [Your Name]

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesTranslation and Localization

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