
Coustomer Support Representative
1 week ago
Direct message the job poster from Tecsol Digital - Marketing Agency
Co-Founder & CEO at Tecsol Digital - Marketing Agency | Digital Marketing, Social Media MarketingIndustry: Car Tracking / Vehicle Security Solutions
About Us:
We are a leading car tracking and fleet management company dedicated to providing advanced GPS tracking solutions to ensure vehicle security and real-time monitoring. As we continue to grow, we are looking for a proactive and customer-focused representative to join our support team.
Job Description:
We are seeking a Customer Support Representative to assist our clients with inquiries, technical issues, and product information. The ideal candidate will be able to handle customer interactions professionally, provide timely solutions, and ensure a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, WhatsApp, and chat support.
- Assist customers with installation queries, app usage, and tracking system troubleshooting.
- Log and track support requests to ensure timely resolution.
- Provide technical guidance and escalate issues when necessary.
- Follow up with customers to ensure problems are resolved.
- Maintain up-to-date knowledge of our products and services.
Requirements:
- Proven experience in customer support or a related role.
- Excellent communication skills in English and Urdu (spoken and written).
- Basic technical knowledge of car tracking systems or willingness to learn.
- Ability to stay calm and patient under pressure.
- Familiarity with CRM tools is a plus.
Working Hours: [e.g., 9 AM – 6 PM | Monday to Sunday]
Seniority level- Seniority levelEntry level
- Employment typeFull-time
- IndustriesMarketing Services
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