Coustomer Support Representative

7 days ago

Rawalpindi Cantonment, Pakistan Tecsol Digital - Marketing Agency Full time

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Direct message the job poster from Tecsol Digital - Marketing Agency

Co-Founder & CEO at Tecsol Digital - Marketing Agency | Digital Marketing, Social Media Marketing

Industry: Car Tracking / Vehicle Security Solutions

About Us:

We are a leading car tracking and fleet management company dedicated to providing advanced GPS tracking solutions to ensure vehicle security and real-time monitoring. As we continue to grow, we are looking for a proactive and customer-focused representative to join our support team.

Job Description:

We are seeking a Customer Support Representative to assist our clients with inquiries, technical issues, and product information. The ideal candidate will be able to handle customer interactions professionally, provide timely solutions, and ensure a high level of customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, WhatsApp, and chat support.
  • Assist customers with installation queries, app usage, and tracking system troubleshooting.
  • Log and track support requests to ensure timely resolution.
  • Provide technical guidance and escalate issues when necessary.
  • Follow up with customers to ensure problems are resolved.
  • Maintain up-to-date knowledge of our products and services.

Requirements:

  • Proven experience in customer support or a related role.
  • Excellent communication skills in English and Urdu (spoken and written).
  • Basic technical knowledge of car tracking systems or willingness to learn.
  • Ability to stay calm and patient under pressure.
  • Familiarity with CRM tools is a plus.

Working Hours: [e.g., 9 AM – 6 PM | Monday to Sunday]

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesMarketing Services

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