Customer Support Executive

2 weeks ago

Karachi, Sindh, Pakistan BaadMay Full time

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Direct message the job poster from BaadMay

Chief of Staff @ BaadMay | Fintech | BNPL | xVentureDive | Truman State Alum

Title: Customer Support Executive

Open Positions: 2

BaadMay is the leading consumer lending startup in Pakistan, backed by VentureDive. We allow customers to shop at top brands and pay in 3 easy installments. Our partner brands are Khaadi, Ideas, Habitt, Master and others.

Role Overview:

BaadMay is looking for a dedicated and efficient Customer Support Executive to deliver exceptional support across channels like phone, email, chat, and social media. This role involves resolving escalated cases, analyzing feedback, and collaborating with teams to enhance our products and services.

The ideal candidate should have strong interpersonal skills, a problem-solving mindset, and the ability to adapt communication to diverse customer profiles. Experience in eCommerce, fintech/tech, or B2C environments is highly preferred

Key Responsibilities:

Respond promptly and accurately to customer inquiries via chat, and WhatsApp.

Manage and resolve customer complaints with empathy and professionalism.

Resolve escalated issues efficiently, ensuring customer satisfaction.

Escalate unresolved issues to relevant teams while maintaining clear communication with the customer.

Help customers navigate platform features and provide proactive solutions.

Keep customers informed about new features, updates, and product enhancements.

Document and analyze customer feedback, identifying recurring issues and areas of improvement.

Leverage tele-sales skills to upsell relevant products and services where applicable.

Build strong customer relationships to foster loyalty and trust.

Requirements:

Minimum of 2+ years in customer support, complaint management, or a similar role.

Prior experience in eCommerce, fintech, or tech industries is highly desirable.

Experience handling escalated cases and understanding customer psychology.

Background in B2C customer service is a priority.

Tele-sales or upselling experience is a strong advantage.

Skills & Qualities:

Strong interpersonal and communication skills.

Proactive and self-motivated with a strong sense of ownership.

Fast learner with a sense of urgency.

Well-organized, with excellent documentation and reporting abilities.

Two Shifts:

- Shift 1 - 10 AM to 7 PM

- Shift 2 - 12 PM to 9 PM

How to Apply:

Ready to be the voice of BaadMay's operations team? Send your resume and a brief cover letter to apply@baadmay.com and the subject line:

"Customer Support Executive - [Your Full Name]"

Join BaadMay and make a difference in the way Pakistan experiences payments

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time

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