Customer Support Executive

21 hours ago

Karachi, Sindh, Pakistan ibex. Pakistan Full time

Join to apply for the Customer Support Executive - Domestic role at ibex. Pakistan

Join to apply for the Customer Support Executive - Domestic role at ibex. Pakistan

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Qualifications

  • Intermediate or above
  • Customer support and other job experience preferred
  • Must be flexible to work in shifts
  • Proficiency with MS Office (Particularly MS Excel and MS Word)
  • Collaborative mindset
  • Customer service focus
  • Hands-on-problem solving ability
  • The ability to communicate technical information in a simple manner

Why Start Your Career At ibex.?

We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job We are the experience you crave when you imagine the world of CX

Responsibilities
  • Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
  • Follow up to ensure that appropriate actions were taken on customers' requests. Ideally, aim for First Contact Resolution (FCR)
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesOutsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at ibex. Pakistan by 2x

Sign in to set job alerts for "Customer Support Executive" roles.

Karachi Division, Sindh, Pakistan 2 days ago

Commercial Experience Executive - Mat Cover

Karachi Division, Sindh, Pakistan 3 months ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Support Executive

    6 days ago

    Karachi, Sindh, Pakistan HR Link Full time

    Customer Support Executive HR Link, Pakistan We are looking for candidates for the Customer Support Department:Position: Customer Support Executive - EnglishSalary: Market Competitive + Medical + Bonus + OTExperience: 6 Months of call center / Customer SupportFluency: English (Oral + Written)Working Hours: 9 Hours Shift (Flexible & Rotation)Job...

  • Customer Support Executive

    1 week ago

    Karachi, Sindh, Pakistan Express Business Solutions Full time $40,000 - $60,000 per year

    Company DescriptionExpress Business Solutions specializes in providing smart, efficient, and reliable services tailored for sustainable business growth. We empower entrepreneurs, startups, and established businesses with end-to-end support, including company setup, compliance, finance, and digital presence. Our core services cover company registration,...

  • Customer Support Executive

    2 weeks ago

    Karachi, Sindh, Pakistan FRESH BASKET Full time

    OverviewFresh Basket Call Centre is seeking a customer-oriented and experienced Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and customers.ResponsibilitiesHandling inbound and outbound customer inquiries through phone calls, emails, and chat...

  • Customer Support Executive

    7 days ago

    Karachi, Sindh, Pakistan FRESH BASKET Full time

    OverviewFresh Basket Call Centre is seeking a customer-oriented and experienced Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and customers.ResponsibilitiesHandling inbound and outbound customer inquiries through phone calls, emails, and chat...

  • Customer Support Executive

    1 week ago

    Karachi, Sindh, Pakistan Fresh Basket Full time 300,000 - 350,000 per year

    Fresh Basket Call Centre is seeking a customer-oriented and experienced Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and customers.Responsibilities:Handling inbound and outbound customer inquiries through phone calls, emails, and chat...

  • Customer Support Executive

    3 days ago

    Karachi, Sindh, Pakistan Cognizance Full time

    Job Description – Customer Support Executive (USA Healthcare)Position: Customer Support ExecutiveLocation: Gulistan e jauhar Karachi, PakistanJob Type: Full-time, Night ShiftAbout the RoleWe are hiring a Customer Support Executive to handle calls and support services for our USA healthcare clients. In this role, you will talk to patients, answer their...

  • Customer Support Executive

    7 days ago

    Karachi, Sindh, Pakistan Prime Digital Ventures LLC Full time 104,000 - 130,878 per year

    Position Overview:PRIME Digital Ventures is seeking a Customer Support Executive to join our team in Karachi. The ideal candidate will have strong communication skills, a solid understanding of Website Development, Digital Marketing, designs and comprehensive product knowledge. This role involves managing customer queries, providing technical support, and...

  • Customer Support Executive

    2 days ago

    Karachi, Sindh, Pakistan Cube Discipline Full time 70,000 - 120,000 per year

    We are looking for a Customer Support Executive to join our team and provide excellent customer service through various channels, including phone, email, and chat. The ideal candidate will be customer-focused, empathetic, and able to resolve queries efficiently while maintaining a positive company image.Key ResponsibilitiesRespond to customer queries via...

  • Customer Support Executive

    1 week ago

    Karachi, Sindh, Pakistan Poolvos Solutions Full time ₹360,000 - ₹480,000 per year

    We are seeking a dynamic Female Customer Support Executive with excellent communication skills in English. The ideal candidate should capable of handling customer queries efficiently.Responsibilities:Respond to customer inquiries via calls, emails.Maintain customer satisfaction and build strong relationships.Handle Customer queries and respond...

  • Customer Support Executive

    7 days ago

    Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time $104,000 - $130,878 per year

    Join ABS International, a pioneering logistics company, and become part of a dynamic team that's transforming transportation across the USWe're seeking passionate Customer Support Executive to deliver exceptional customer experiences that exceed expectationsKey Responsibilities:Provide personalized solutions through active listening and empathyFoster lasting...