Remote Customer Service Team Leader

3 weeks ago


Islamabad, Islamabad, Pakistan TalentPop App Full time

Join Our Team as a Team Lead at TalentPop App

Are you an experienced leader with a background in customer service and e-commerce? TalentPop App is looking for dedicated Team Leads to manage and support our growing team of Virtual Assistants. If you're passionate about team performance and coaching, we want to hear from you.

Ideal Candidate
  • At least 3 years of experience as a Team Lead and 3 years in Customer Service
  • Excellent English communication skills, both written and spoken
  • Experience with Shopify, BigCommerce, or Amazon is a plus
  • Familiarity with Gorgias, Zendesk, Freshdesk, or Intercom
  • Proven ability to manage performance, attendance, and KPIs
  • Experience conducting bi-weekly team coaching and 1-on-1 sessions
  • Ability to support agent well-being and development
  • Skilled in performance reporting and analysis
  • Experience with performance reviews and career development planning
Responsibilities
  • Monitor and report on agent performance, attendance, and KPIs
  • Provide regular coaching and support through 1-on-1s and team sessions
  • Conduct performance reviews and make recommendations for promotions and development
Work Schedule

Full-Time, Long-Term
Monday to Friday, US Pacific Time (PST)

Compensation And Perks
  • Performance and recognition bonuses
  • Annual salary increases
  • Health stipend
  • Paid time off
  • Year-end bonus
Technical Requirements
  • Personally-owned computer with at least an i5 processor (or equivalent)
  • Minimum internet speed of 20 Mbps upload and download

Ready to take the lead? Apply now and be part of a growing and supportive remote team at TalentPop App.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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