
Remote Customer Service Representative
2 weeks ago
**The Role:**
We are seeking a Bilingual Customer Support Specialist to join our team. As a Bilingual Customer Support Specialist, you will provide customer support via phone, email, and live chat in English and French.
This role requires strong communication skills, problem-solving abilities, and patience when dealing with customer concerns.
**Key Responsibilities:**
- Provide excellent customer service in English and French via various communication channels.
- Resolve customer issues related to orders, billing, and product/service inquiries.
- Document interactions accurately in the CRM system.
- Meet performance targets (response time, customer satisfaction, resolution rate).
- Collaborate with team members and other departments to escalate complex cases.
**Requirements:**
- Fluent in English and French.
- 1+ years of customer service experience (preferred but not required for entry-level).
- Strong problem-solving skills and patience in handling customer concerns.
- Reliable internet connection and a quiet workspace for remote work.
- Tech-savvy with experience in CRM tools.
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