
Move Coordinator
2 days ago
Position Summary
The Move Coordinator manages all stages of household goods relocations, from origin to destination, ensuring ontime delivery, cost efficiency, and high customer satisfaction. They serve as the primary point of contact for clients
throughout the moving process.
Key Responsibilities
* Client Communication – Serve as the single point of contact for clients, internal teams, and external
partners; respond to all inquiries within 24 hours.
* Move Planning & Execution – Coordinate and monitor packing, transport, storage, customs clearance, and
final delivery for all moves.
* Documentation & Compliance – Prepare shipping instructions, customs documentation, and invoices;
ensure compliance with company procedures and international relocation standards.
* Shipment Tracking – Maintain up-to-date shipment statuses using internal and external systems;
proactively communicate delays or changes.
* Issue Resolution – Handle service disruptions, claims, and exceptions promptly and professionally.
* Financial Accuracy – Work with vendors, Sales, Finance, and Billing to ensure accurate invoicing and
collect prepayments from prepay customers before service delivery.
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