
Jira ITSM Atlassian Authorized Instructor
2 days ago
Join to apply for the Jira ITSM Atlassian Authorized Instructor (AAI) role at ITC Worldwide
2 weeks ago Be among the first 25 applicants
Join to apply for the Jira ITSM Atlassian Authorized Instructor (AAI) role at ITC Worldwide
Get AI-powered advice on this job and more exclusive features.
About ITC Worldwide
ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Atlassian, Microsoft, AWS, and Oracle. Our mission is to foster innovation and operational excellence through education.
About ITC Worldwide
ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Atlassian, Microsoft, AWS, and Oracle. Our mission is to foster innovation and operational excellence through education.
Role Overview
We are seeking a certified and experienced Atlassian Authorized Instructor (AAI) with specialization in Jira Service Management (ITSM). The ideal candidate will have deep expertise in Atlassian tools, a passion for teaching, and the ability to deliver engaging and effective training sessions tailored to enterprise ITSM environments.
Key Responsibilities
- Deliver official Atlassian training courses focused on Jira Service Management (ITSM) to technical teams and enterprise clients.
- Facilitate hands-on labs, real-world scenarios, and interactive sessions to reinforce learning.
- Customize training programs to meet specific client needs, including ITIL-aligned workflows and service desk configurations.
- Stay current with Atlassian product updates, certification paths, and best practices.
- Mentor learners pursuing Atlassian certifications and provide guidance on exam preparation.
- Collaborate with curriculum developers to enhance course materials and lab environments.
- Conduct assessments and evaluations to measure training effectiveness.
- Support marketing and sales teams in promoting Atlassian training offerings.
- Maintain Atlassian Authorized Instructor status through continuous learning and certification.
- Valid Atlassian Authorized Instructor (AAI) credential.
- Minimum of 7 years of experience in ITSM, service desk operations, and Atlassian tools.
- Proven track record of delivering Jira Service Management training and consulting.
- Strong understanding of Jira workflows, SLAs, queues, automation, and reporting.
- Excellent presentation, communication, and interpersonal skills.
- Experience in instructional design and adult learning methodologies.
- Ability to adapt training delivery to different learning styles and technical levels.
- Strong problem-solving skills and attention to detail.
- Willingness to travel for on-site training engagements.
- Bachelors degree in Information Technology, Computer Science, or a related field.
- Atlassian certifications (e.g., Jira Service Management Administrator, Jira Project Administrator).
- Experience with Confluence, Opsgenie, and Atlassian Access.
- Familiarity with ITIL practices and enterprise service management frameworks.
- Ability to create multimedia and interactive training content.
- Experience in course development, examination, and assessment.
As part of ITC Worldwide, youll gain access to continuous learning opportunities, collaborate with top-tier instructors, and contribute to shaping the future of ITSM education through Atlassian platforms.Seniority level
- Seniority levelNot Applicable
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesIT Services and IT Consulting
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