Jira ITSM Atlassian Authorized Instructor

3 weeks ago


Lahore, Punjab, Pakistan ITC Worldwide Full time

Join to apply for the Jira ITSM Atlassian Authorized Instructor (AAI) role at ITC Worldwide

2 weeks ago Be among the first 25 applicants

Join to apply for the Jira ITSM Atlassian Authorized Instructor (AAI) role at ITC Worldwide

Get AI-powered advice on this job and more exclusive features.

About ITC Worldwide

ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Atlassian, Microsoft, AWS, and Oracle. Our mission is to foster innovation and operational excellence through education.

About ITC Worldwide

ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Atlassian, Microsoft, AWS, and Oracle. Our mission is to foster innovation and operational excellence through education.

Role Overview

We are seeking a certified and experienced Atlassian Authorized Instructor (AAI) with specialization in Jira Service Management (ITSM). The ideal candidate will have deep expertise in Atlassian tools, a passion for teaching, and the ability to deliver engaging and effective training sessions tailored to enterprise ITSM environments.

Key Responsibilities

  • Deliver official Atlassian training courses focused on Jira Service Management (ITSM) to technical teams and enterprise clients.
  • Facilitate hands-on labs, real-world scenarios, and interactive sessions to reinforce learning.
  • Customize training programs to meet specific client needs, including ITIL-aligned workflows and service desk configurations.
  • Stay current with Atlassian product updates, certification paths, and best practices.
  • Mentor learners pursuing Atlassian certifications and provide guidance on exam preparation.
  • Collaborate with curriculum developers to enhance course materials and lab environments.
  • Conduct assessments and evaluations to measure training effectiveness.
  • Support marketing and sales teams in promoting Atlassian training offerings.
  • Maintain Atlassian Authorized Instructor status through continuous learning and certification.

Required Skills And Qualifications
  • Valid Atlassian Authorized Instructor (AAI) credential.
  • Minimum of 7 years of experience in ITSM, service desk operations, and Atlassian tools.
  • Proven track record of delivering Jira Service Management training and consulting.
  • Strong understanding of Jira workflows, SLAs, queues, automation, and reporting.
  • Excellent presentation, communication, and interpersonal skills.
  • Experience in instructional design and adult learning methodologies.
  • Ability to adapt training delivery to different learning styles and technical levels.
  • Strong problem-solving skills and attention to detail.
  • Willingness to travel for on-site training engagements.
  • Bachelors degree in Information Technology, Computer Science, or a related field.

Preferred Skills
  • Atlassian certifications (e.g., Jira Service Management Administrator, Jira Project Administrator).
  • Experience with Confluence, Opsgenie, and Atlassian Access.
  • Familiarity with ITIL practices and enterprise service management frameworks.
  • Ability to create multimedia and interactive training content.
  • Experience in course development, examination, and assessment.

Professional Development

As part of ITC Worldwide, youll gain access to continuous learning opportunities, collaborate with top-tier instructors, and contribute to shaping the future of ITSM education through Atlassian platforms.Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at ITC Worldwide by 2x

Sign in to set job alerts for "Information Technology Service Management Specialist" roles.Security Operations Center (SOC) EngineerSoftware Engineer - Supplier/Data ExperienceSenior QA Engineer - Manual (Mobile testing)Dynamics 365 Business Central Technical DeveloperSenior QA Engineer - Manual (Mobile Testing)Frontend Engineer II (with Webflow expertise)Connectivity Engineer (Trading Platform)Principal Software Engineer- (Node+React)Senior/Principal Software Engineer - Ruby on Rails

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan beBeeCertification Full time $60,000 - $90,000

    Job Opportunity:The role of an Atlassian Authorized Instructor (AAI) encompasses delivering high-quality training on Jira Service Management (ITSM) to technical teams and enterprise clients.Deliver official Atlassian training courses focused on Jira Service Management (ITSM) to technical teams and enterprise clients.Facilitate hands-on labs, real-world...


  • Lahore, Punjab, Pakistan Inbox Business Technologies Full time

    OverviewWe are seeking an experienced Jira Solution Architect with a strong background in IT Service Management (ITSM) to design, configure, and optimize Jira Service Management (JSM) solutions for enterprise clients. The ideal candidate will possess deep knowledge of Atlassian tools, ITIL practices, and enterprise architecture principles, and will act as...


  • Lahore, Punjab, Pakistan beBeeSolution Full time 6,000,000 - 9,000,000

    ITSM Solution Design SpecialistWe seek a seasoned IT Service Management professional to architect and optimize Jira Service Management solutions. The ideal candidate will possess in-depth knowledge of Atlassian tools, ITIL best practices, and enterprise architecture principles.Key ResponsibilitiesDesign scalable ITSM workflows in Jira Service Management...


  • Lahore, Punjab, Pakistan ITC Worldwide Full time

    OverviewJoin to apply for the AWS Authorized Instructor role at ITC Worldwide.ITC Worldwide is a premier provider of cutting-edge technology training and consultancy services. We specialize in delivering high-impact learning experiences across cloud platforms, with a strong focus on AWS, Microsoft, and other enterprise technologies. Our mission is to empower...


  • Lahore, Punjab, Pakistan ITC Worldwide Full time

    OverviewJira ITSM Help Desk II role at ITC Worldwide. ITC Worldwide's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee the information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient...

  • ITSM Associate

    2 weeks ago


    Lahore, Punjab, Pakistan Architecture In Motion Full time 70,000 - 120,000 per year

    About the RoleWe are seeking a proactive and detail-oriented ITSM Associate to join our team. This role will provide direct support to the IT Service Manager in driving Release Management, Change Management, internal IT initiatives, and client support operations. The ideal candidate will have a strong foundation in ITIL practices, excellent organizational...

  • Developer

    2 weeks ago


    Lahore, Punjab, Pakistan ACME ONE Full time $70,000 - $120,000 per year

    About the RoleWe are seeking a highly skilled Frontend Developer with expertise in (v13.5 & v14) to join our growing team. This role requires deep knowledge of modern frontend frameworks, strong problem-solving skills, and the ability to deliver high-quality solutions within tight deadlines.Key ResponsibilitiesDevelop, optimize, and maintain web...

  • Project Coordinator

    2 weeks ago


    Lahore, Punjab, Pakistan Code District LLC Full time

    Code District is seeking an experienced Project Coordinator (PMO) to join our growing organization. The candidate should have a minimum of 2 years working as a PMO. The PMO will apply agile methodologies where appropriate and establish best practices for project delivery.Duties & Responsibilities:Develop and uphold company-wide standards for project...


  • Lahore, Punjab, Pakistan beBeeDataEngineer Full time $90,000 - $120,000

    Data Engineer PositionAbout the RoleThis key role involves creating, developing, and optimizing complex data architectures to support business needs.Create scalable data pipelines, ETL processes, and data integration solutions using SQL Server, Azure Data Factory, and Databricks.Design and implement robust data models that support reporting and analytics...


  • Lahore, Punjab, Pakistan Confiz Limited Full time

    We are undergoing a significant data transformation to ensure that accurate and consistent data is available precisely when and where it's needed.Responsibilities:Write PySpark and SQL scripts to validate data pipelines, transformations, and integrations.Design and run tests for data validation, storage, and retrieval using Azure services like Data Lake,...