Jira ITSM Training Specialist

2 weeks ago

Lahore, Punjab, Pakistan beBeeCertification Full time $60,000 - $90,000
Job Opportunity:

The role of an Atlassian Authorized Instructor (AAI) encompasses delivering high-quality training on Jira Service Management (ITSM) to technical teams and enterprise clients.

  • Deliver official Atlassian training courses focused on Jira Service Management (ITSM) to technical teams and enterprise clients.
  • Facilitate hands-on labs, real-world scenarios, and interactive sessions to reinforce learning.
  • Customize training programs to meet specific client needs, including ITIL-aligned workflows and service desk configurations.
  • Stay current with Atlassian product updates, certification paths, and best practices.
  • Mentor learners pursuing Atlassian certifications and provide guidance on exam preparation.
  • Collaborate with curriculum developers to enhance course materials and lab environments.
  • Conduct assessments and evaluations to measure training effectiveness.
  • Support marketing and sales teams in promoting Atlassian training offerings.
  • Maintain Atlassian Authorized Instructor status through continuous learning and certification.

The ideal candidate will have a strong understanding of Jira workflows, SLAs, queues, automation, and reporting, as well as excellent presentation, communication, and interpersonal skills.

Key Qualifications:

Required Skills and Qualifications: A strong background in Jira workflows, SLAs, queues, automation, and reporting, coupled with exceptional presentation, communication, and interpersonal skills.

What We Offer:

Benefits: Opportunities for professional growth, the chance to work with cutting-edge technology, and collaboration with a dynamic team.

About This Opportunity:

This is an exciting opportunity to join our community of experts and contribute to the development of high-quality training programs.

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