
Customer Service Officer
4 weeks ago
To delight internal and external customers over the phone (inbound & outbound -call back).
- Interact with customers over the phone, chat, and email to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the live chat, email, or telephone.
- End-to-end follow-up of customer issues.
- Migrate the customers to digital channels.
- Convert sales opportunities to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
Key Result Areas
- Achieve the required KPI set in terms of Adherence CRD AHT Quality score post call survey NPS.
- Operates in a Call Centre environment where the interface with customers is over the telephone.
- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
- Mostly related to explaining procedures or providing information regarding retail banking products.
- Also involves root cause analysis and reversals of charges and fees when necessary.
Knowledge, Skills and Experience
- University Graduate (preferably with some finance/banking or maths component).
- 1 – 3 years experience.
- Very customer-focused.
- Computer literate is a must.
- Excellent communication skills in English & Urdu/Hindi.
- Strong listening & Strong interpersonal skill.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Banking
#J-18808-Ljbffr-
Customer Service Officer
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob DescriptionWe are seeking an experienced Customer Service Officer to provide exceptional support to our clients. As a key member of our team, you will be responsible for responding to customer inquiries in a timely and professional manner.Responsibilities:Responding to customer inquiries via phone, email, and chatProviding sales support to customers and...
-
Customer Service Liaison Officer
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Description:We are seeking a highly organized and detail-oriented Office Administration Assistant to join our team. The ideal candidate will have experience in office administration, strong interpersonal and customer service skills, and proficiency in receptionist duties and office equipment operation.Responsibilities:Manage front desk operations,...
-
Customer Relationship Officers
5 days ago
Karachi, Sindh, Pakistan Deewan-e-Khas Trading Full timeJob Description: Customer Relationship OfficerDeewan-e-Khas Trading, a leading integrated financial services group, is seeking fresh graduates to join our team as Customer Relationship Officers. As a Customer Relationship Officer, you will play a crucial role in building and maintaining relationships with our clients.Responsibilities:- Build and maintain...
-
Customer Service Representative
6 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeFront Desk OfficerThis role involves providing excellent customer service and handling receptionist duties on a daily basis.The Front Desk Officer will be responsible for operating office equipment, assisting with office administration tasks, and ensuring a smooth day-to-day operation of the office.
-
Customer Liaison Officer
11 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeGreeting and Administrative SupportAn experienced and courteous receptionist is required to provide exceptional customer service, answer phone calls, and assist with everyday office tasks.
-
Customer Services Expert
3 weeks ago
Karachi, Sindh, Pakistan Bizoso Consulta Full timeBizoso Consulta is currently in search of a driven and meticulous individual to fill the role of Customer Services Officer at our Karachi office. As a Customer Services Officer, you will play a crucial role in guiding and assisting clients through the visa application process, ensuring strict adherence to immigration laws and regulations. The ideal candidate...
-
Customer Service Representative
10 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeCustomer Service Representative Job OverviewThis role is responsible for engaging with customers through various communication channels, including online chat and messaging platforms. The ideal candidate will have excellent written communication skills, a strong command of grammar and spelling, and the ability to think quickly and logically.Key...
-
Customer Service Representatives
2 weeks ago
Karachi, Sindh, Pakistan Qistmarket Full timeWe are currently seeking a customer service sales officer to join our team. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to work well in a team environment.Responsibilities:Responding to customer inquiries via phone, email, and chat in a timely and professional mannerProviding exceptional customer...
-
Customer Service Representative
1 week ago
Karachi, Sindh, Pakistan beBee Careers Full timeCareer OpportunityWe are seeking Customer Service Representatives to join our team in Karachi.About the JobThis is an excellent opportunity for individuals who enjoy working in the transportation industry, handling customer inquiries and providing exceptional service.Key ResponsibilitiesRespond to customer inquiries and resolve issues promptly and...
-
Customer Service Representative
3 weeks ago
Karachi, Sindh, Pakistan All Marketing Solutions Full timeProviding customer service and sales support to businesses in the telecommunications industry. We are currently expanding our team and looking for fresh graduates and students to join us as Evening Customer Service Representatives in our Karachi office.Job Description: Evening Customer Service RepresentativeResponsibilities:1. Handle customer inquiries and...