Customer Support Representative

3 weeks ago


Chiniot, Punjab, Pakistan Skylite Networks Full time
Job Responsibilities
  1. Handle inbound and outbound calls targeting customer satisfaction and sales.
  2. Resolve customer complaints via phone, email, mail, or social media.
  3. Use telephones to reach out to customers and verify account information.
  4. Greet customers warmly and identify their issues or reasons for calling.
  5. Cancel or upgrade customer accounts as needed.
  6. Assist with placement of orders, refunds, or exchanges.
  7. Provide information about the company and its products or services.
  8. Collect payment information and other relevant details such as addresses and phone numbers.
  9. Process orders or cancellations efficiently.
  10. Answer questions regarding warranties or terms of sale.
  11. Suggest solutions when products malfunction.
  12. Persuade customers to reconsider cancellations when appropriate.
  13. Inform customers about deals and promotions.
  14. Sell products and services to meet targets.
  15. Utilize computer technology to manage high call volumes effectively.
  16. Collaborate with the customer service manager to ensure quality service delivery.
  17. Manage call records by opening or closing them as necessary.
  18. Compile reports on overall customer satisfaction and feedback.
  19. Read from scripts to ensure consistent communication.
  20. Handle policy changes or renewal processes.
Job Specification
  • Proficient in English with sales experience.
  • Excellent communication and problem-solving skills.
  • Ability to handle multiple tasks efficiently.
  • Experience with customer relationship management (CRM) software is a plus.
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