Sales and Customer Care Agent

2 weeks ago


Chiniot, Punjab, Pakistan beBee Careers Full time
Care Representative

This role involves responding to customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities
  1. Answer customer calls and respond to emails in a friendly and helpful tone.
  2. Escalate complex issues to supervisors as needed to ensure prompt resolution.
  3. Assist with order processing, refunds, and exchanges in accordance with company policies.
  4. Communicate product information and promotions to customers through various channels.
  5. Maintain accurate records of customer interactions using CRM software.
  6. Participate in ongoing training to enhance knowledge of products and services.
  7. Contribute to team goals by sharing best practices and ideas for improving customer service.

Essential Skills

  • Excellent verbal and written communication skills.
  • Ability to work in a dynamic environment and prioritize tasks effectively.
  • Basic computer skills and familiarity with CRM software.
  • Strong interpersonal skills and empathy for customers.


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