Customer Support Team Member

3 days ago


Chiniot, Punjab, Pakistan beBee Careers Full time
Customer Service ProfessionalAbout the Role

We are seeking a skilled customer service professional to join our team. As a customer service representative, you will be responsible for handling inbound and outbound calls, resolving customer complaints, and providing exceptional customer service.

Key Responsibilities
  • Customer Communication: Handle inbound and outbound calls to resolve customer inquiries, complaints, and concerns in a timely and professional manner.
  • Issue Resolution: Identify and resolve customer issues efficiently, utilizing problem-solving skills and product knowledge.
  • Order Management: Assist customers with orders, including cancellations, refunds, and exchanges.
  • Product Information: Provide accurate and up-to-date information about products and services, including features, benefits, and usage instructions.
  • Payment Processing: Collect payment information and process transactions securely.
  • Quality Service Delivery: Collaborate with the customer service manager to ensure high-quality service delivery and meet customer satisfaction targets.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information clearly and concisely.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze customer issues and provide effective solutions.
  • Technical Skills: Proficient in using computer technology and CRM software to manage customer interactions and data.
  • Language Skills: Fluency in English, with the ability to communicate effectively with customers from diverse backgrounds.
What We Offer
  • A Competitive Compensation Package: A salary that reflects your skills and experience.
  • Ongoing Training and Development: Opportunities to develop your skills and advance your career.
  • A Collaborative Work Environment: A dynamic and supportive team environment that fosters collaboration and growth.


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