
Support Service Representative
7 days ago
Job Summary
">- This is a challenging role that involves handling customer inquiries and resolving their complaints in a professional manner.
- The ideal candidate will have excellent communication skills and be able to work efficiently under pressure.
Key Responsibilities
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- Customer Interaction: The primary responsibility of this role is to interact with customers via phone, email, or mail, and resolve their complaints or provide information about products or services.
- Problem-Solving: The customer support representative will need to use problem-solving skills to resolve customer complaints and provide solutions to their problems.
- Order Management: The customer support representative will be responsible for managing orders, cancellations, refunds, and exchanges in an efficient and timely manner.
- Communication: The customer support representative will need to communicate effectively with customers and colleagues to resolve issues and provide information.
- Sales and Promotions: The customer support representative may also be responsible for selling products and services to meet sales targets and informing customers about deals and promotions.
- Collaboration: The customer support representative will need to collaborate with the customer service manager to ensure quality service delivery and manage call records.
- Reporting: The customer support representative may be required to compile reports on overall customer satisfaction and feedback.
Requirements
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- Proficient in English: Proficiency in English is essential for this role, as it requires interacting with customers who may speak different languages.
- Excellent Communication Skills: Excellent communication skills are crucial for resolving customer complaints and providing information about products or services.
- Problem-Solving Skills: Problem-solving skills are necessary for resolving customer complaints and providing solutions to their problems.
- Efficient Work Habits: Efficient work habits are essential for managing orders, cancellations, refunds, and exchanges in a timely manner.
- Sales Experience: Sales experience is beneficial for this role, as it requires selling products and services to meet sales targets.
Benefits
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- Opportunity to Grow: This role offers opportunities for growth and development in a dynamic and fast-paced environment.
- Team Collaboration: Collaboration with a team of experienced professionals who share knowledge and expertise.
- Competitive Salary: A competitive salary package that reflects your skills and experience.
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