Support Service Representative

7 days ago


Chiniot, Punjab, Pakistan beBee Careers Full time

Job Summary

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  • This is a challenging role that involves handling customer inquiries and resolving their complaints in a professional manner.
  • The ideal candidate will have excellent communication skills and be able to work efficiently under pressure.
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Key Responsibilities

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  2. Customer Interaction: The primary responsibility of this role is to interact with customers via phone, email, or mail, and resolve their complaints or provide information about products or services.
  3. Problem-Solving: The customer support representative will need to use problem-solving skills to resolve customer complaints and provide solutions to their problems.
  4. Order Management: The customer support representative will be responsible for managing orders, cancellations, refunds, and exchanges in an efficient and timely manner.
  5. Communication: The customer support representative will need to communicate effectively with customers and colleagues to resolve issues and provide information.
  6. Sales and Promotions: The customer support representative may also be responsible for selling products and services to meet sales targets and informing customers about deals and promotions.
  7. Collaboration: The customer support representative will need to collaborate with the customer service manager to ensure quality service delivery and manage call records.
  8. Reporting: The customer support representative may be required to compile reports on overall customer satisfaction and feedback.
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Requirements

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  • Proficient in English: Proficiency in English is essential for this role, as it requires interacting with customers who may speak different languages.
  • Excellent Communication Skills: Excellent communication skills are crucial for resolving customer complaints and providing information about products or services.
  • Problem-Solving Skills: Problem-solving skills are necessary for resolving customer complaints and providing solutions to their problems.
  • Efficient Work Habits: Efficient work habits are essential for managing orders, cancellations, refunds, and exchanges in a timely manner.
  • Sales Experience: Sales experience is beneficial for this role, as it requires selling products and services to meet sales targets.
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Benefits

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  • Opportunity to Grow: This role offers opportunities for growth and development in a dynamic and fast-paced environment.
  • Team Collaboration: Collaboration with a team of experienced professionals who share knowledge and expertise.
  • Competitive Salary: A competitive salary package that reflects your skills and experience.


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