Technical Support Advisor- Pakistan

1 week ago

Karachi, Sindh, Pakistan Dengage Full time

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D
•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow. We are actively seeking talented and experienced Technical Support Advisor for our growing support department.

As a Technical Support Advisor (TSA), you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.

Responsibilities:

  • You are the first line of contact for all technical queries.
  • You will provide professional and understandable answers and solutions.
  • You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
  • You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
  • You will closely work with the account management team to resolve technical issues facing their clients in a timely manner and recognize where you need to escalate to the level 2 team.

Requirements:

  • Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
  • Exceptional problem-solving abilities with a focus on efficiency.
  • Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
  • Proactive attitude with a commitment to learning and professional growth.
  • Ability to prioritise tasks, take ownership, and deliver results in a fast-paced environment.
  • Collaborative mindset with the capacity to work independently and within a team.
  • Working knowledge of SQL, Javascript, Databases, APIs, and HTML.
  • Previous experience in technical support or integration roles, preferably in a client-facing capacity.
  • Demonstrated history of successful client issue resolution.
  • Graduation degree preferred in a relevant field such as Computer Science, or IT.
  • Proficiency in English is a must.

Benefits:

  • Work at the cutting edge of marketing technology and customer engagement.
  • Be part of a collaborative, innovative, and fast-paced environment with remote global teams.
  • Opportunities for continuous learning and professional development.
  • Competitive salary and benefits package.

Dengage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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