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Technical Support Advisor

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Karachi, Sindh, Pakistan beBeeSupport Full time 800,000 - 1,000,000
Job Overview
Our company seeks an experienced Technical Support Specialist to join our team. In this role, you will play a key part in delivering exceptional customer service and technical support.

Key Responsibilities
As a Technical Support Specialist, your main responsibilities will include:
  • Providing timely and effective technical support to clients via various communication channels.
  • Analyzing and troubleshooting technical issues related to usability, API calls, imports, exports, campaign creation, and other areas.
  • Collaborating with the account management team to resolve technical issues facing clients and escalating complex problems to senior-level support specialists when necessary.

Required Skills and Qualifications
To be successful in this role, you must possess strong interpersonal skills, excellent problem-solving abilities, and effective communication skills. You should also have a proactive attitude, a commitment to learning and professional growth, and the ability to prioritize tasks and deliver results in a fast-paced environment. Additionally, you should have working knowledge of SQL, JavaScript, databases, APIs, and HTML. Previous experience in technical support or integration roles is preferred.

Benefits
We offer a competitive salary and benefits package, opportunities for continuous learning and professional development, and the chance to work at the cutting edge of marketing technology and customer engagement in a collaborative and innovative environment.