Technical Support Engineer

5 days ago

Karachi, Sindh, Pakistan ZKTeco Pakistan Full time
Overview

ZKTeco CO., LTD. (ZKTeco) is an internationally renowned enterprise specializing in pioneering biometric recognition techniques and providing products and solutions for smart entrance management, smart identity authentication, and smart offices. ZKTeco serves public-service, enterprise-level, and personal users globally. Known for its innovative biometric verification algorithms, the company owns patents for fingerprint, iris, face, vein, and palm print recognition techniques. ZKTeco is at the forefront of smart identity authentication applications and integrated smart office solutions.

Role Description
  • Engage with prospective and existing customers to understand their technical requirements and business needs.
  • Provide technical presentations and product demonstrations to showcase solutions and value propositions.
  • Develop and maintain in-depth knowledge of company products, services, and technologies.
  • Collaborate with sales and marketing teams to create proposals, quotations, and technical documentation.
  • Assist in preparing tenders, BOQs, and RFPs with detailed technical input.
  • Conduct site visits and customer meetings to assess project requirements and recommend suitable solutions.
  • Provide pre-sales and post-sales technical support.
  • Work with product and engineering teams to feedback market trends and customer requirements.
  • Train clients and internal staff on product functionality and technical aspects.
  • Maintain CRM records and report on sales activities, pipeline, and opportunities.
  • Stay updated on industry trends, emerging technologies, and competitor offerings.
Qualifications
  • Bachelor's degree in Engineering, Information Technology or related field
  • Technical Support and Analytical Skills
  • Excellent problem-solving and communication skills
  • Ability to work independently and manage multiple tasks
  • Experience in the biometric or security industry is a plus
  • Appliances, Electrical, and Electronics Manufacturing
Employment Type

Full-time

Seniority level
  • Entry level
Job function
  • Information Technology
Industries
  • Appliances, Electrical, and Electronics Manufacturing

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