Customer Support Officer
3 weeks ago
Company Description
Established in 1993, HR Consultants (PVT) Ltd is Pakistan's leading organization dedicated to helping students and professionals study abroad in top destinations. HR Consultants is the official representative of many of the world's leading universities in countries such as Australia, Canada, the UK, the USA, New Zealand, and Europe. With offices and a dedicated team of professionals across major cities in Pakistan, HR Consultants offers comprehensive support and guidance to its clients.
Role Description
This is a full-time, on-site role for a Customer Support Officer / IELTS Trainer based in Peshawar. This multifaceted role combines customer service skills with teaching expertise, making it ideal for someone passionate about both customer satisfaction and language education. The successful candidate will be responsible for providing exceptional customer support and delivering high-quality IELTS training to help students achieve their desired test scores.
Job Description:
- Customer Support & Satisfaction: Deliver excellent customer support services, addressing inquiries, providing solutions, and ensuring high levels of customer satisfaction.
- Handle customer queries, complaints, and feedback promptly and professionally.
- Maintain strong attention to detail while managing customer information and service requests.
- Work effectively within a team environment, ensuring seamless collaboration and service delivery.
- IELTS Training & Instruction: Develop and implement engaging lesson plans and materials for the four IELTS modules (Reading, Writing, Listening, and Speaking).
- Deliver effective IELTS training, conducting mock tests, and offering detailed feedback to students.
- Guide students in test-taking strategies and techniques, ensuring they understand the IELTS exam format, scoring criteria, and best practices.
- Assess student progress and tailor lessons to meet individual learning needs, ensuring consistent improvement.
Qualifications and Skills:
- Education:
- Bachelor's degree in Business Administration, Education, or a related field.
- Customer Service Skills:
- Strong customer support and communication skills (both written and verbal).
- Analytical skills for problem-solving and resolving customer concerns.
- Experience in a customer-facing role is a plus.
- IELTS Knowledge & Teaching Experience:
- Native or near-native English proficiency.
- Teaching certification such as CELTA, Trinity TESOL, or a similar qualification is preferred.
- In-depth knowledge of the IELTS exam format, scoring criteria, and effective test-taking strategies.
- Prior experience in teaching English, preferably with a focus on IELTS preparation.
- Appeared before Language test is a plus
- Additional Skills:
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Computer literacy and the ability to use technology for teaching and customer service.
- Passion for teaching and a commitment to helping students succeed.
- Adaptability to different learning styles and customer service environments.
- Ability to work collaboratively within a team and foster a positive learning atmosphere.
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