Catchment Sales Manager

1 week ago


Gujranwala, Punjab, Pakistan Airtel Full time
SCOPE OF WORK

The DTC (Direct-to-Customer) business aims to leverage a 50 million homes opportunity in India by providing simplified services and a consistent customer experience. The Catchment Sales Manager in DTC is a frontline sales role responsible for managing a retail outlet and driving broadband business within a dedicated catchment. The role involves leading a team of 7-12 executives through customer service, market activations, network expansion, and stakeholder management.

EXPECTED DELIVERABLES
  • Manage store operations SOPs, handle customer queries and escalations
  • Drive postpaid business for the catchment through walk-in and walk-out models
  • Manage online leads via an integrated lead management system
  • Ensure network expansion and timely installations by coordinating with market planning, marketing, and Home Delivery Org
  • Track performance and govern a large off-roll team (7-12 members)
  • Understand market demographics and increase market visibility through BTL activities tailored to customer segments
  • Drive broadband business, maintain relationships with residential and market associations to facilitate rollout and generate business
  • Increase upselling and cross-selling to new and existing customers in the catchment
HOW YOU'LL SUCCEED
  • Build a culture of service to foster growth in stores
  • Ensure robust planning to start strong
  • Drive discipline in store operations and cash compliance
  • Simplify communication for field executives
  • Keep the team motivated through regular connects, rituals, and R & R
  • Build strong relationships with internal and external stakeholders, demonstrating resourcefulness
  • Manage partners in LCO towns
WHAT IT TAKES
  • Knowledge of broadband and network infrastructure
  • Inventory management skills
  • Analytical mindset and basic MS Office skills
  • Drive for results and execution excellence
  • Ownership and accountability
  • Influencing skills
  • Ability to build and maintain relationships
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