Gorgias Technical Customer Service Representative

3 weeks ago


Rawalpindi Cantonment, Pakistan TalentPop App Full time

We're hiring: Gorgias Technical Customer Service Representative (Remote)

About the Job

TalentPop is partnering with a fast-growing E-Commerce brand to hire a senior-level Gorgias Technical Customer Service Representative. This remote role is ideal for candidates who excel in high-performance support environments and want to grow with a successful team.

  • Full-time, remote position
  • Working hours: 6AM - 3PM PST (Monday to Friday) with a 1-hour unpaid break
  • Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
  • Collaborate with global teammates in a dynamic E-Commerce setting
  • Immediate start preferred for qualified candidates

What You'll Do

  • Provide technical support via Gorgias CRM (email, chat, troubleshooting)
  • Analyze data to improve customer experience
  • Manage ticket resolution end-to-end with accountability
  • Monitor backlogs and resolve customer queries promptly
  • Communicate clearly to support customer success

What We're Looking For

  • At least 1 year of experience in technical support or troubleshooting
  • Excellent written and spoken English skills
  • Strong problem-solving skills and familiarity with CRMs like Gorgias
  • Motivated, curious, resourceful
  • Experience in E-Commerce or SaaS support is a plus

Technical Requirements

  • Internet speed: minimum 20 Mbps (wired preferred)
  • Own a laptop or desktop with at least an Intel i5 processor
  • Minimum 8GB RAM
  • Reliable power and quiet workspace
  • Setup must meet remote work standards

Perks & Benefits

  • Bonuses and annual salary increases
  • Permanent remote work with stability
  • PTO and paid holidays
  • Health/dental coverage or stipend, depending on location
  • Career growth opportunities: Team Lead, Trainer, etc.

Why Join TalentPop?

  • Growing company with advancement potential
  • Collaborative, values-driven culture
  • Comprehensive training and global support
  • Work with top E-Commerce brands
  • Focus on personal and professional development

Ready to apply? Join us in shaping the future of E-Commerce support.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting
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