
Customer Service Representative
4 weeks ago
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Direct message the job poster from FOCUS
Experienced HR Professional | Expertise in Technical Recruitment | Administration & Operations OptimisationJob description: We are looking for an experienced and dynamic Customer Service Representative to join our team. As a CSR, you will play a key role in representing our brand, understanding customer needs, and providing top-notch support. Your responsibilities will include answering inquiries, processing orders, and ensuring customer satisfaction by delivering exceptional service.
Who We're Looking For:
UK-Based Experience: Prior experience working with UK-based firms is highly preferred.
Relevant Industry Background: Experience in the Homeware industry or a similar business is a strong advantage.
Outstanding Communication Skills: Excellent verbal and written communication abilities are essential.
Customer-Oriented Mindset: A proactive approach to problem-solving and ensuring customer satisfaction.
Adaptability & Flexibility: Ability to thrive in a dynamic and fast-paced work environment.
Team Player: A collaborative attitude with a willingness to contribute to the team's success.
Tech-Savvy: Proficiency in customer service tools and systems such as G Suite, Microsoft Excel/Sheets.
Key Responsibilities:
- Handle customer inquiries, resolve concerns, and provide product/service information.
- Maintain a high level of customer satisfaction and retention.
- Accurately update customer records and documentation.
- Work closely with the team to improve service quality and efficiency.
- Stay updated on product knowledge and industry trends.
At Focus IT Services Pvt Ltd, we offer a supportive and inclusive work environment, competitive compensation, and opportunities for professional growth.
Shift Timings: 11:00 am to 07:45 pm or 12:45 pm to 09:45 pm [Monday to Saturday]
Location: Bahria Town Phase 4, Rawalpindi
Job Type: Full-time
Seniority level- Mid-Senior level
- Full-time
- IT Services and IT Consulting
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