
Supervisor Operations
1 day ago
Join to apply for the Supervisor Operations role at Sybrid Careers.
- Experience: Minimum 3 years in contact center operations or a relevant field.
- Office Location: Karachi.
- Shift: Rotational 8-hour shifts.
- Lead and manage technical support operations.
- Ensure SLA compliance and campaign performance.
- Monitor agent productivity and reduce shift leakages.
- Forecast, plan, and allocate resources effectively.
- Coach and counsel team members to improve performance.
- Manage team stats, reports, and interdepartmental coordination.
- Ensure proper staffing in each shift.
- Coordinate with clients and ensure policy compliance.
- Not Applicable
- Full-time
- Management and Manufacturing
- IT Services and IT Consulting
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