Supervisor Operations

1 day ago


Karachi, Sindh, Pakistan Sybrid Careers Full time

Join to apply for the Supervisor Operations role at Sybrid Careers.

  • Experience: Minimum 3 years in contact center operations or a relevant field.
  • Office Location: Karachi.
  • Shift: Rotational 8-hour shifts.
Key Responsibilities
  • Lead and manage technical support operations.
  • Ensure SLA compliance and campaign performance.
  • Monitor agent productivity and reduce shift leakages.
  • Forecast, plan, and allocate resources effectively.
  • Coach and counsel team members to improve performance.
  • Manage team stats, reports, and interdepartmental coordination.
  • Ensure proper staffing in each shift.
  • Coordinate with clients and ensure policy compliance.
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • IT Services and IT Consulting

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