Customer Service Executive

4 weeks ago


Lahore, Punjab, Pakistan Brisk Full time
Customer Service Executive
Brisk, Pakistan

Responsibilities:

  • Managing incoming calls and customer service inquiries.
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
  • Keeping records of customer calls, emails, text messages, and WhatsApp messages.
  • Coordinating daily deliveries with the production manager and sending order IDs to the accountant for booking and invoices.
  • Managing inventory on website(s).
  • Updating customers about their order status (In-process, Delayed, Shipped, Delivered, Returned).
  • Providing returns/exchange solutions to customers (recording in Excel sheets and dashboard).
  • Identifying and assessing customers' needs to achieve satisfaction.
  • Building sustainable relationships and trust with customers through open and interactive communication.
  • Following up on orders from production to delivery.
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