Online Customer Service Executive

2 weeks ago

Lahore, Punjab, Pakistan BAJO Digital Ventures Full time

1 day ago Be among the first 25 applicants

We are looking for a dynamic and customer-centric Online Customer Service Executive on behalf of our client, SLAP (Sound like a plan) Ice Cream Brand. The ideal candidate should possess excellent communication and customer-handling skills and be capable of delivering exceptional service via online platforms while managing inquiries and ensuring customer satisfaction.

BAJO Digital Ventures (BAJO DV) provides executive search and talent placement services, connecting exceptional talent with forward-thinking organizations across various sectors.

Job Overview

As an Online Customer Service Executive at SLAP, you will be the voice of our brand across multiple digital channels. Your main responsibility will be to manage customer communications on social media, WhatsApp, and Shopify, ensuring every customer interaction is smooth, engaging, and leaves a "WOW" impression.

Key Responsibilities
  1. Respond promptly and courteously to customer inquiries across WhatsApp, social media inboxes (Instagram, Facebook, etc.), email, and Shopify Orders.
  2. Manage and process online orders placed via Shopify and WhatsApp, ensuring accuracy and timely coordination with the operations team.
  3. Provide real-time assistance, recommend products, resolve issues, and guide customers through their order journey.
  4. Maintain detailed, organized records of customer interactions using CRM tools and internal trackers.
  5. Identify customer needs proactively and suggest relevant products, offers, or services to enhance their experience.
  6. Handle customer complaints tactfully, providing quick solutions or escalating to senior support when necessary.
  7. Collaborate with marketing and operations teams to share customer feedback and improve service processes continuously.
  8. Follow SLAP's communication guidelines to maintain brand tone — friendly, energetic, and customer-first.
Qualifications & Requirements

Education: Bachelor's degree in business administration, Communications, or any relevant field.

Experience: Prior experience (1+ years preferred) in customer service, ecommerce support, or social media handling.

Skills:

  • Excellent verbal and written communication skills.
  • Strong interpersonal, problem-solving, and multitasking abilities.
  • Familiarity with customer support software and CRM tools.
  • Ability to work independently and within a team environment.
Why Join Us?
  • Competitive salary with performance-based incentives.
  • Work in a dynamic, supportive, and growth-oriented environment.
  • Opportunities for skill development and career advancement.
  • Exposure to modern digital customer service practices.
How to Apply?

Interested candidates can submit their CV to bajodigitalventures@gmail.com with the subject: "Online Customer Service Executive Application."

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