Customer Service Executive

3 weeks ago


Lahore, Punjab, Pakistan Moriox Shoes Full time

Bachelor's degree in Business Administration, Communication, or a related field.

Moriox seeks a skilled and enthusiastic Customer Service to join our team. The ideal candidate will be our valued customers' first point of contact, ensuring a seamless and pleasant experience through professional communication and problem-solving skills. If you are passionate about customer service and enjoy building strong client relationships, we'd love to hear from you

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, and social media platforms.
  • Address customer complaints effectively, providing appropriate solutions and alternatives.
  • Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
  • Follow up with customers to ensure their concerns are resolved to satisfaction.
  • Process orders, refunds, and exchanges as needed, ensuring accurate and timely execution.
  • Collaborate with internal teams (e.g., sales and production) to resolve customer issues efficiently.
  • Keep up-to-date with product knowledge to provide accurate information to customers.
  • Identify and escalate priority issues to the appropriate departments.
Job Specification

Skills:

  • Excellent verbal and written communication skills in English and Urdu.
  • Strong problem-solving and conflict-resolution skills.
  • Proficient in using MS Office and CRM tools.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Customer-oriented mindset with a friendly and professional demeanor.
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