Executive Customer Operations

2 days ago

Jhelum, Punjab, Pakistan PTCLal Full time

ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning Work Place in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

· Be Resilient

· Think Big

· Win Every Battle

· Value Success.

IN THIS ROLE YOU WILL

Executive Customer Operations is responsible for Operation and Maintenance of Flash Fiber and Copper customers of Dina domain Jhelum district of RTR.

In addition to operation and maintenance of FF & Copper customers, responsible for migrations and rectification of FF low power cases.

HOW CAN YOU EXPRESS YOUR TALENT

  • Ensure Operation and Maintenance of Flash Fiber and Copper customers in Dina domain RTR.
  • Monitor and ensure key performance indicators (KPIs) such as MTTR, MTTP, CHI, Quality of Installation, team management, team engagement & and migration targets.
  • Collaborate with cross-functional teams (sales, technical, store) to ensure seamless customer interactions and service continuity.
  • Handle OPEX and CAPEX requirements on the SAP. Coordinate with agencies to protect and safeguard PTCL Network during development activities.
  • Ensure Health, Safety and environmental conditions and standards to avoid any equipment damage, human life during field activities.
  • Incorporate risk management in new GPON projects and copper expansion. Shifting of dangerous DP. Conduct awareness sessions regarding reporting of hazardous network.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

  • BS Engineering (Telecommunication, Electrical, Electronics, Computer) or BS Computer Science
  • Relevant Experience

Competencies:

  • Operational & Maintenance Activities
  • Planning & Coordination
  • Project & Vendor Management
  • Knowledge regarding O&M in field

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

#J-18808-Ljbffr

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