Service Level Coordinator

2 days ago


Karachi, Sindh, Pakistan Inbox Business Technologies Full time
Job Title: Service Level Coordinator

Inbox Business Technologies is seeking a dedicated Service Level Coordinator to manage service level agreements (SLAs) and ensure the delivery of high-quality IT services. The role involves collaboration with internal teams and external partners to monitor, report, and improve service performance.

Responsibilities
  1. Monitor service delivery performance against SLAs and prepare reports for management.
  2. Collaborate with service teams to ensure SLA compliance and address performance issues.
  3. Act as the primary contact for stakeholders regarding SLAs and service quality.
  4. Conduct SLA review meetings and discuss performance metrics and actions.
  5. Recommend and implement process improvements and corrective actions.
  6. Maintain documentation of policies and procedures related to service management.
  7. Assist in developing SLAs aligned with business needs.
  8. Communicate service level expectations effectively across teams.
Additional Responsibilities
  1. Handle 24/7 call management and coordinate shipments with DHL.
  2. Track parts, follow up with engineers and coordinators, and update daily reports.
  3. Address operational issues and coordinate with support teams to ensure smooth service flow.
Minimum Requirements
  1. Bachelor's degree in Business Administration, Information Technology, or related field.
  2. Minimum 1 year of experience in service level management or similar roles.
  3. Strong analytical, problem-solving, and communication skills.
  4. Proficiency in Microsoft Office; experience with service management tools is a plus.
Additional Details
  • Seniority Level: Entry level
  • Employment Type: Contract
  • Job Functions: Design, Art/Creative, Information Technology
  • Industries: IT Services and IT Consulting
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