Service Level Coordinator

15 hours ago


Karachi, Sindh, Pakistan Inbox Business Technologies Full time
Job Title: Service Level Coordinator

Inbox Business Technologies is seeking a dedicated Service Level Coordinator to manage service level agreements (SLAs) and ensure the delivery of high-quality IT services. The role involves collaboration with internal teams and external partners to monitor, report, and improve service performance.

Responsibilities
  1. Monitor service delivery performance against SLAs and prepare reports for management.
  2. Collaborate with service teams to ensure SLA compliance and address performance issues.
  3. Act as the primary contact for stakeholders regarding SLAs and service quality.
  4. Conduct SLA review meetings and discuss performance metrics and actions.
  5. Recommend and implement process improvements and corrective actions.
  6. Maintain documentation of policies and procedures related to service management.
  7. Assist in developing SLAs aligned with business needs.
  8. Communicate service level expectations effectively across teams.
Additional Responsibilities
  1. Handle 24/7 call management and coordinate shipments with DHL.
  2. Track parts, follow up with engineers and coordinators, and update daily reports.
  3. Address operational issues and coordinate with support teams to ensure smooth service flow.
Minimum Requirements
  1. Bachelor's degree in Business Administration, Information Technology, or related field.
  2. Minimum 1 year of experience in service level management or similar roles.
  3. Strong analytical, problem-solving, and communication skills.
  4. Proficiency in Microsoft Office; experience with service management tools is a plus.
Additional Details
  • Seniority Level: Entry level
  • Employment Type: Contract
  • Job Functions: Design, Art/Creative, Information Technology
  • Industries: IT Services and IT Consulting
#J-18808-Ljbffr

  • Karachi, Sindh, Pakistan Inbox Business Technologies Full time

    Inbox Business Technologies is looking for a dedicated Service Level Coordinator to join our team. The Service Level Coordinator will play a crucial role in managing service level agreements (SLAs) and ensuring the consistent delivery of high-quality IT services to our customers. This position involves close collaboration with both internal teams and...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    The Service Delivery Coordinator plays a critical role in ensuring seamless delivery of services to clients. This involves coordinating with cross-functional teams, managing service level agreements (SLAs), and providing exceptional customer service. As a Service Delivery Coordinator, you will be responsible for monitoring client satisfaction, resolving...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    About the RoleWe are seeking an experienced Executive Assistant to provide high-level administrative support to our team.The successful candidate will be responsible for scheduling appointments, coordinating meetings, and ensuring the smooth operation of our office.They will also be expected to maintain confidentiality and handle sensitive information with...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Business Support Services team as a Support Services Coordinator. The ideal candidate will provide exceptional support to high-level client-serving professionals, driving project management and engagement coordination for key account client-serving teams.Your Key...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    **Job Title:** High-Level Administrative CoordinatorWe are seeking a highly organized and detail-oriented administrative professional to support our executives in their daily operations.**Key Responsibilities:Schedule and coordinate appointments, meetings, and events for executives to ensure seamless communication and effective time management.Manage...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job SummaryThis Healthcare Service Coordinator role is perfect for individuals who are passionate about delivering exceptional patient care and support in a dynamic and fast-paced medical office environment.Key Responsibilities:Coordinate patient services and ensure seamless delivery of careCommunicate effectively with patients, families, and healthcare...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Service Level CoordinatorInbox Business Technologies is seeking a dedicated Service Level Coordinator to manage service level agreements (SLAs) and ensure the delivery of high-quality IT services.


  • Karachi, Sindh, Pakistan PATSA Full time

    PATSA Pakistan (Pvt) Ltd. is one of the leading service providers of building product systems and protective materials. Our goal is to be the premier choice of applicator for any of your construction and protective needs.The Role:We are looking for an individual who will coordinate all sites, material arrangements, cost sheet maintenance, etc. Any and all...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Digital Services Overview:The Digital Services Coordinator will assist in the development of key digital services and e-commerce activities, including training and support to internal customers. This role requires excellent communication skills and the ability to work effectively with cross-functional teams.


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Service and Insurance Coordination RoleWe are seeking a skilled professional to provide customer service and coordinate insurance-related activities. The ideal candidate will possess strong communication and organizational skills, with the ability to work independently and collaboratively as part of a team.About the JobAs a Customer Service and...