Technical Support Consultant

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Direct message the job poster from Joblogic Service Management Software

Team Lead - Tech Team | Project Management

About Company:

Established in 1998, Joblogic is the fastest growing UK-based SaaS Company, with offices in the UK, Pakistan, and Vietnam. We have been in the business for over 20 years, currently enjoying significant growth and expanding our operations nationwide.

Joblogic is a leading industry in service management software, providing field service businesses (i.e., HVACR, Plumbing & Heating and Electrical Contracting and Maintenance) across the world with an all-in-one management solution SaaS / CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance, and achieving rapid growth for all field service businesses.

About the Role:

We are looking for a Technical Support Consultant who will be responsible for creating and optimizing SQL Reports, creating dynamic dashboards via built-in dashboard designer, Mobile Forms via Visual Studio and the built-in form builder while ensuring their stability, reliability, and performance. You will also collaborate with other developers to optimise in-application SQL statements as necessary and establishing best practises. As a Technical Support Consultant, you must be knowledgeable and customer oriented. Communication is everything for a consultant, so we expect you to amaze us with your presentation and documentation skills. We are further looking for superior technical expertise and a problem-solving aptitude.

Job Responsibilities:

• Write custom reports using SQL to extract data from the Azure DB in most efficient manner. Advanced SQL scripting knowledge required.
• Develop dynamic dashboards by first creating a SQL script to feed into a dashboard followed by designing output using drag & drop and interactive Tools in Stimulsoft.
• Advanced SQL scripting knowledge required along with basic understanding of dashboards.
• Create dynamic forms via built-in form builder. Analytical skills and designing experience required for best outcome.
• Proactively investigating bugs reported to the team and provide effective solutions.
• Be part of the Agile development cycle with effective communication and documentation skills.
• Prepare workflows and updates records in Jira and other Ticket Management Software's.
• Communicate with the customer through different channels to analyse and evaluate technical requirements.
• Prioritize and manger multiple open issues at the same time.
• Manage customer escalations in accordance with agreed SLAs and support agreements.
• Respond to end-user problems whilst thinking creatively to provide bespoke solutions to individual customer needs.
• Ability to present complex technical information to non-technical audiences.
• Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
• Reports and Dashboards Development, Design and develop interactive and visually appealing Power BI reports and dashboards that effectively communicate complex data in a user-friendly manner. Ensure data accuracy and reliability.
• Performance Optimization, Data Modelling, Data Integration, Extract, transform, and load data from various sources into Power BI. Develop and maintain data pipelines and workflows to automate data integration processes mainly with SQL database.
• Design integration workflows and architecture using and configure Zapier integrations by setting up triggers, actions, and data mappings between different applications. Use Zapier's visual interface to create and customize workflows that automate data transfers and synchronize information across systems.
• Application Integration, establish integrations between various cloud-based applications and Ensure data consistency and integrity during the integration process and testing and troubleshooting conduct thorough testing of Zapier integrations to ensure accuracy, reliability, and data integrity.
• Create comprehensive documentation, including workflows, configurations, and mappings, while providing technical support to clients via email and calls.
• Implement API endpoints using programming languages (such as Java, Python, or Node.js) and frameworks (such as Express or Flask).

Essential Experience and Skills:

• Graduation Engineering, Computer Science, or relevant field.
• Minimum 2-years (recent) of proven related experience within an organisation that provides software solutions (preferably within the service management industry).
• Strong proficiency with SQL and experience with some of the modern relational databases.
• Must have excellent English communication skills and experience with documenting root cause analysis.
• Ability to produce accurate and Customer Specifications Documents for Development.
• Ability to multitask in a fast-paced environment.
• Experience using Jira, Microsoft SQL Server Management Studio, Visual Studio and Azure Data Studio.
• Hand-on experience in C# and html.
• First-hand experience in data visualisation and designing custom outputs using Drag & Drop tools.
• Aptitude to learn new methods and follow current procedures.
• Prior experience in using Ticket Tracking/ logging tools.
• Prior experience of client communication via emails or video calls i.e., Zoom, Teams etc.
• Excellent communication (Verbal and Written) Skills.
• Excellent interpersonal skills.
• Eagerness to learn and develop skills to improve work performance.
• A team player, with the ability to communicate and work effectively with other departments.
• Proven experience as a Power BI Developer/Analyst or in a similar role. Proficiency in Microsoft Power BI, including Power Query, DAX, and Power BI Desktop.

What we Offer:

• Professional Working environment
• Life Insurance & Medical Insurance (Including Family)
• Provident Fund
• Maximum 45 Weekly Hours (Monday-Friday)
• Remote Working (During Pandemic Situation)
• Company trip
• Quarterly Team Activity

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesSoftware Development

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