Operations Manager Aftersales

10 hours ago

Lahore, Punjab, Pakistan evee Full time

Looking for the ideal Job? Pakistan's coolest company might have you covered

The future is EV

EV is Evee, Stylish, Bold, Functional and Fun

Join Evee to lead the way in Pakistan's EV revolution

About the Company

As Pakistan's largest 2-wheeler EV manufacturer, at EVEE, we believe that the future of transportation is electric, and our vision is to make stylish electric scooters accessible to everyone, revolutionizing the way people move across Pakistan. Our mission at Evee is to provide an efficient, sustainable, and stylish alternative to conventional fuel-based two-wheelers making urban commuting easy and fun. We are committed to designing and manufacturing high-quality electric scooters that are affordable, safe, and environmentally friendly. We aim to empower individuals and communities to reduce their carbon footprint, while enjoying a seamless and stylish commute. Our goal is to transform the way people move around the city, making electric scooters the preferred mode of transportation for the urban dwellers of today and tomorrow.

About the Role

Evee offers customers a 24hr doorstep repair service. This role is responsible for leading the field work strategy and execution and be responsible for managing the day to day operations of technicians in over 10 cities across all provinces. The scope of this work will also involve coordination with warehouse and inventory manager for optimizing inventory levels across cities based on forecasted needs to prevent stock outs.

Key Responsibilities

● Be accountable for day to day operations for technicians across Pakistan.

● Report and maintain a log of primary KPI's such as labour cost per service visit per city.

● Implement innovative technological solutions such as advanced route planning to further reduce technician response time and costs spent on travel/fuel.

● Allocate budget for on-ground operations in-line with query volume.

● Ensure adherence to company policy such as that concerning safety protocols, best workplace practices and dress-code.

● Maintain equipment maintenance log

● Benchmark Evee's workflow against the most innovative solutions globally

Skills and Attributes

● Ability to travel both intracity (Lahore) and intercity across Pakistan

● Cost control and budgeting skills

● Strong communication skills across a diverse array of people from field-technicians to higher management

● Report writing skills to write proposals for new initiatives and performance reports

Required Qualifications

● Bachelors in engineering or business from a top Pakistani institute.

● LUMS, NUST, IBA, GIKI, LSE, COMSATS and FAST graduates are preferred.

● Min 2 year experience working in General Affairs, Operations, Logistics, Strategy or relevant industry

● Gen-z candidates will be preferred

What we Offer

Prime Industry: Working with the top EV manufacturer in Pakistan, leading the way for the green revolution.

Autonomy to Deliver: Imagining, planning and execution liable to little organizational friction allowing you to experiment with what works best.

Speed and Agility: Planning and Implementing initiatives to test results in real time.

Learning across Departments: Coordinate and network across departments such as production for a holistic view on organizational function.

If these qualities align with you, we'd love to connect and work towards building a greener, sustainable and more inclusive Pakistan. Join Evee to lead the way in Pakistan's sustainable revolution

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