Customer Support Officer

1 day ago


Karachi, Sindh, Pakistan CCI Market Intelligence Full time

We are looking for a proactive and experienced Customer Service Representative to join our client's team in Karachi. The ideal candidate will ensure seamless business support and coordination both externally (with distributors and end-user customers) and internally (with relevant departments and teams). The role involves handling logistics, administrative, and commercial tasks to drive operational efficiency.

Key Responsibilities:

Build and maintain professional relationships with customers, partners, and internal stakeholders (Supply Chain, Service Providers, Sales Team).

Manage customer communications and data in the CRM system.

Handle quotations and lead generation activities including follow-ups.

Manage post-sales activities such as returns, claims, and corrective actions.

Assist Account/Sales Managers with contracts, sales data, and opportunity development.

Manage payment collection processes, oversee goods in transit, handle overdue accounts, and monitor credit limits to ensure a positive cash-flow.

Contribute to process improvements and development of new workflows.

Handle order processing from receipt to delivery and payment collection.

Maintain a strong focus on proactive order book management.

Required Skills and Qualifications:

College or university degree, preferably in Business Administration, IT, or a related field.

Strong verbal and written English communication skills.

Excellent teamwork and coordination abilities.

Working knowledge of sales and commercial practices.

CRM system experience and ability to manage customer data effectively.

What We Offer:

Monthly salary between Rs. 100000 to 120000

Paid leaves, bonuses, and transport allowance

Mobile and internet allowances

Supportive work environment located at Shahrah-e-Faisal, Karachi

#J-18808-Ljbffr

  • Karachi, Sindh, Pakistan Fiber Beam Pvt Ltd Full time

    We are seeking a highly skilled and customer-focused Customer Support Officer to join our team.As a Customer Support Officer, you will be responsible for providing exceptional support to our customers, resolving their queries, and ensuring a positive customer experience.If you have excellent communication skills, a passion for helping others, and a strong...


  • Karachi, Sindh, Pakistan Super Enterprises Services (SES) Full time

    Client Support Officers Super Enterprises Services (SES), Pakistan Rotational Shift Based Job (Morning, Evening, Night).Skills Required:Client/customer dealing skillsNetworks/IT Knowledge PreferredGood written and verbal communication skillsPunctualEmailing skillsMS-OfficeGood in Written EnglishJob SpecificationAs a Client Support Officer, you will be...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    The Ideal CandidateWe are looking for a highly motivated and organized Customer Interaction Officer to join our team. The successful candidate will have excellent communication skills and the ability to work well under pressure.Key Responsibilities:Respond to customer inquiries and resolve their queries in a timely and professional manner.Provide...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    As a Front Desk Officer, you will play a vital role in ensuring the smooth operation of our office in Karachi.About the Job:You will be responsible for managing the front desk, facilitating customers and candidates, and providing general office support with clerical activities and related tasks.Key Responsibilities:Manage the front desk and reception...

  • Customer Support

    6 days ago


    Karachi, Sindh, Pakistan GE Solutions Full time

    Customer Support - Evening Shift GE Solutions, Pakistan Please note: our office hours are Monday to Saturday, 5:00 PM till 2:00 AM.Responsibilities:Handle complaints, provide appropriate solutions and alternatives within the time.Identify and assess customers' needs to achieve satisfaction.Resolve customer complaints verbally & non-verbally.Manage a large...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking an experienced Customer Service Officer to provide exceptional support to our clients. As a key member of our team, you will be responsible for responding to customer inquiries in a timely and professional manner.Responsibilities:Responding to customer inquiries via phone, email, and chatProviding sales support to customers and...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Delivering exceptional customer support is at the heart of this role.We are seeking a highly organized individual to fill the position of Marketing Agent. Responsibilities include:Maintaining office organization and ensuring a clutter-free workspaceManaging incoming inquiries and responding to customer needs in a timely mannerSupporting team members with...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    We are looking for a highly motivated and organized Welcome and Support Officer to join our team.The successful candidate will be responsible for providing exceptional customer service, managing administrative tasks, and maintaining a positive work environment.Key responsibilities include:Providing a warm welcome to visitors and clients.Handling incoming...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Description:The primary role of the Customer Support Representative is to provide timely and accurate support to customers. This includes responding to customer inquiries, orders, questions, and concerns with the highest level of service and quality.To ensure a solid understanding of the company's concepts, products, practices, and procedures, an...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Are you looking for a career in administration? This is an excellent opportunity to work as an Office Assistant. Your primary role will be to provide administrative support to the team and management.Key Responsibilities:Assist with daily office tasks and dutiesProvide customer service to clients and colleaguesManage documents, files, and recordsIn this...