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Service Line Analyst, Clinical QualityCovenant Health Overview
Covenant Health is the region's top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area's largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes "Best Employer" seven times.
Position SummaryThis position provides analytical, operational, and business insight support to the service line team. Participates in various operational and clinical projects and workgroups to provide analytical support. Functions as an integral resource to service line operational teams. Identifies performance gaps and contributes to improvement and optimization. Involves interaction with all levels of supervision and managers enterprise-wide, including senior executives.
Responsibilities- Employs advanced skills in data analytics and strong working ability in statistical analysis.
- Analyzes and interprets complex datasets to identify trends, patterns, and opportunities for improvement. Provides recommendations to leadership.
- Develops analyses to evaluate ongoing performance and identify opportunities for improvement.
- Builds positive relationships with service line stakeholders including leaders and physicians to inform strategies and initiatives.
- Designs scorecards as enterprise tools for evaluating and communicating strategic objectives.
- Prepares reports and presentations for various audiences, including leadership and operational teams, to communicate findings and goals.
- Coordinates with IT staff to develop and optimize system-wide access to analytical data.
- Participates in professional meetings, training, and development activities to maintain expertise.
- Maintains analysis standards across Covenant Health and guides business units on financial analysis practices.
- Interacts with all business units and executives regarding analytical duties.
- Follows policies, procedures, and safety standards. Participates in quality improvement initiatives.
- Performs other duties as assigned.
Minimum Education: Bachelor's degree required; pursuing or holding a Master's Degree in Healthcare Administration, Business, or Finance preferred.
Minimum Experience: At least four (4) years in Accounting, Finance, or related fields.
Licensure Requirement: None.
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