Executive Field/Customer Operations Support

4 weeks ago

Lahore, Punjab, Pakistan PTCLal Full time

ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

  • Be Resilient
  • Think Big
  • Win Every Battle
  • Value Success

IN THIS ROLE YOU WILL

To support LTR-S operations by maintaining network KPIs, managing regional resources (funds, HR, tools, inventory), ensuring SAP compliance, coordinating between departments and external agencies, and providing administrative support - all while facilitating smooth network maintenance and new installations to achieve organizational objectives.

HOW CAN YOU EXPRESS YOUR TALENT

  • Maintain network performance standards (GPON CHI at 95%, ADSL at 82%, WTP at FF=18Hz/ADSL=18Hz, WTR at FF=15Hz/ADSL=25Hz)
  • Reduce service denials and repeats (FF denial 5%, ADSL 6%; FF repeat 10%, ADSL 10%)
  • Ensure 100% clearance of Q4 and HSE audits within three months
  • Support financial management by arranging funds for store and network maintenance
  • Coordinate HR activities and maintain regional records
  • Manage tools/equipment maintenance and repairs for field units
  • Procure store items for new installations and network maintenance
  • Ensure SAP compliance for fund utilization per SOPs
  • Facilitate interdepartmental coordination for issue resolution
  • Support installation/fault KPI achievement for Director LTR-S
  • Liaise with government agencies and private entities
  • Prepare regional/zonal reports as required

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

  • B.E/B.Sc Engineering (Electrical/Electronics/Telecom/Computer/Software) or BS IT/BSCS (4-year program)

Technical Competencies:

  • GPON/ADSL network operations
  • Power plant management (AC/DC systems)
  • SAP financial management
  • Inventory and store management
  • Coordination with government agencies

Key Skills:

  • Strong analytical and reporting skills
  • Team coordination and management
  • Proficiency in MS Office (Excel, PowerPoint)
  • Database management
  • Communication and stakeholder management

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

#J-18808-Ljbffr

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