Executive Field/Customer Operations

4 weeks ago

Lahore, Punjab, Pakistan PTCLal Full time

ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

  • Be Resilient
  • Think Big
  • Win Every Battle
  • Value Success

IN THIS ROLE YOU WILL

To oversee township exchange operations by managing field teams, provisioning services, rectifying faults, rehabilitating networks, achieving migration targets, planning expansions, resolving technical issues, maintaining GPON performance, ensuring quick fault resolution, complying with HSE standards, and providing accurate operational data - all while delivering superior customer experience through reliable network services.

HOW CAN YOU EXPRESS YOUR TALENT

  • Manage township exchange operations for both fiber and copper networks
  • Provision new services while meeting all defined service KPIs
  • Rectify customer faults promptly within established service standards
  • Rehabilitate network infrastructure to enhance customer experience
  • Achieve fiber migration targets on monthly, quarterly and yearly basis
  • Prepare planning data for new fiber network deployments
  • Handle technical issues across PSTN/DSL/IPTV/GPON services
  • Monitor and improve GPON CHI metrics in assigned domain
  • Mobilize maintenance teams quickly for fault rectification
  • Ensure HSE compliance in all daily operations
  • Maintain accurate data for regional management reporting

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

  • B.E/B.Sc Engineering (Electrical/Electronics/Telecom/Computer/Software) or BS IT/BSCS (4-year program), or equivalent technical certification

Technical Competencies:

  • Fiber and copper network technologies
  • PSTN/DSL/IPTV/GPON systems
  • Service provisioning and fault management
  • Network rehabilitation techniques
  • KPI monitoring and reporting

Key Skills:

  • Team coordination and mobilization
  • Data analysis and reporting
  • HSE compliance awareness
  • Problem-solving in field operations

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

#J-18808-Ljbffr

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