Customer Support Executives

6 days ago

Lahore, Punjab, Pakistan Digitify Pakistan Pvt Ltd Full time

Apply before July 10th 2025 Negotiable Hybrid

We are seeking a highly motivated and customer-centric individual with a passion for delivering exceptional support experiences. The ideal candidate possesses excellent communication and problem-solving skills, thrives in a fast-paced environment, and is dedicated to exceeding customer expectations.

Responsibilities:

As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and loyalty. Your responsibilities will include:- Responding to customer inquiries via phone, email, and chat in a timely and professional manner- Providing technical support and troubleshooting assistance for our products or services- Effectively resolving customer complaints and escalating complex issues to the appropriate team- Maintaining accurate records of customer interactions and support tickets using CRM and ticketing systems- Identifying opportunities for upselling and cross-selling our products or services- Contributing to the development of our knowledge base and support documentation- Staying updated on industry trends and best practices in customer support

Requirements:

- Experience in the technology or SaaS industry is a plus- Familiarity with remote support tools and techniques- Excellent time management and organizational skills- Ability to work flexible hours, including weekends and holidays, as needed

Experience:

Minimum 4 years of proven experience in a customer support or sales role, preferably within a technology or SaaS company. Experience handling inbound and outbound calls, managing customer inquiries, and resolving issues effectively.

Skills:

- Excellent verbal and written communication skills- Strong problem-solving and analytical abilities- Proficiency in using CRM systems and ticketing tools- Ability to work independently and as part of a team- Passion for delivering exceptional customer experiences- Ability to handle high call volumes and manage multiple tasks simultaneously- Experience in sales or upselling is a plus

Education:

Bachelor's degree in any discipline. Additional certifications in customer service or relevant fields are highly desirable.

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