Business Analyst

3 weeks ago

Islamabad, Islamabad, Pakistan ConnectX Services Full time

Role of a Business Analyst at ConnectX Services:

In ConnectX Services, a Business Analyst acts as a strategic enabler and process optimizer. The role involves understanding client needs (e.g., HMOs, residential rentals, commercial properties), analyzing operational challenges, and designing solutions to improve efficiency, compliance, and satisfaction. The BA bridges ConnectX's services (tenant support, compliance management, financial reporting) with UK-based client requirements, collaborating with remote teams in PAKISTAN and stakeholders in the UK. Responsibilities include data analysis, process mapping, technology integration, and regulatory compliance to enhance service delivery and support growth in the UK property sector.

Specific Responsibilities:

ConnectX's focus on client services entails responsibilities such as:

  • Client Requirements Gathering and Stakeholder Engagement
  • Process Analysis and Optimization
  • Defining objectives and targets
  • Data Analysis and Performance Insights, Market Analysis for growth
  • Technology and Solution Implementation
  • Compliance and Regulatory Support
  • Client Reporting and Relationship Management
  • Strategic Support and Market Expansion

Key Attributes of the Business Analyst:

  • Analytical Skills: Ability to analyze complex client processes (e.g., tenant turnover, compliance workflows) and derive insights from data (e.g., HMO yield trends).
  • Communication: Clear articulation to UK clients and PAKISTAN teams, bridging cultural and time zone differences (e.g., presenting AST compliance to London landlords).
  • Technical Proficiency: Familiarity with tools (Yardi, Fixflo), analytics platforms (Tableau, Power BI), and software (Zendesk, ServiceNow).
  • UK Property Knowledge: Understanding of HMO regulations (licensing, ASTs), tenancy laws, and market dynamics (e.g., £653/room/month average rent).
  • Adaptability: Comfort in a fast-paced environment, handling diverse clients (e.g., student HMOs vs. corporate rentals).
  • Problem-Solving: Developing creative solutions for client challenges (e.g., reducing HMO maintenance costs by 15% via predictive analytics).

How to Apply:

Please share your updated resume at younas@connectxservices.com with the subject 'Business Analyst'.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Research, Analyst, and Information Technology
Industries
  • Operations Consulting

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