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Executive Customer Operations

4 weeks ago

Lahore, Punjab, Pakistan PTCLal Full time

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ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

· Think Big

· Win Every Battle

IN THIS ROLE YOU WILL

To lead Sheikhupura division's business operations by achieving fault/service KPIs, improving NPS, and enhancing QoS/CHI through strategic fiber deployment, OPEX optimization, network maintenance, quality assurance, and comprehensive risk management - all while maintaining PTCL's operational standards.

HOW CAN YOU EXPRESS YOUR TALENT

  • Drive IT sales and fiber deployment by identifying potential areas and optimizing resources for aggressive flash float loading (100% IFT target achievement)
  • Optimize OPEX maintenance to improve KPIs (100% PSTN/DSL/IPTV targets, CHI=80, NTTR=24hrs, NTTP=2 days)
  • Manage GPON network operations in Sheikhupura to achieve PTCL's CHI standards (% network availability)
  • Conduct HS&E/HSAM QA health checks in Kasur district and resolve issues within standard timelines (100% QA completion)
  • Oversee RLUs operations in Sheikhupura to maintain network availability as per PTCL standards
  • Implement risk management in GPON/copper projects (monthly awareness sessions, identify 2 hazardous networks monthly)

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

  • Experience in telecom operations
  • PTCL business operations and SOPs
  • PSTN/BB/FF networks

Key Skills:

  • Excellent communication and leadership
  • Team building and motivation
  • Presentation and analytical skills

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesTelecommunications

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