Customer Service Executive

We are seeking a dedicated and enthusiastic Customer Service Executive to join our dynamic online education team. The ideal candidate will serve as the primary point of contact for our ACCA students worldwide, providing exceptional support through digital channels and ensuring outstanding learning experiences for our global student community.

Key Responsibilities

Customer Interaction & Support

• Handle incoming inquiries via email, live chat, WhatsApp, and phone from ACCA students globally
• Assist with course enrollment, payment processing, and platform access issues
• Guide students through our online learning management system and digital resources
• Resolve technical issues and learning-related concerns promptly and effectively

Administrative Support

• Maintain accurate student records and interaction logs
• Process course registrations, fee payments, and subscription renewals
• Coordinate with academic team to address student queries about ACCA syllabus and examinations

Required Qualifications

• Bachelor's degree in any field (Business, Commerce, Accounting, or related field preferred)
• Fresh graduates to 6 months of experience in customer service or related field
• Excellent verbal and written communication skills in English
• Strong interpersonal skills with ability to handle diverse international student personalities
• Basic proficiency in MS Office Suite and willingness to learn CRM and LMS platforms
• Familiarity with online communication tools (email, chat, video calls)
• Problem-solving abilities with attention to detail
• Enthusiasm for learning and professional growth in online education

Preferred Qualifications

• Any previous experience in online customer service, e-learning, or digital platforms
• Basic knowledge of ACCA qualification structure and accounting principles
• Experience with social media management and online community engagement
• Understanding of Learning Management Systems (LMS) and online education tools
• Digital Communication: Excellent written and verbal communication across multiple online channels
• Customer Focus: Genuine commitment to supporting online learners and their educational journey
• Technical Aptitude: Comfortable with digital platforms, online tools, and learning new systems quickly
• Cultural Sensitivity: Ability to work with international students from diverse cultural backgrounds
• Time Management: Strong ability to manage multiple digital conversations and priorities simultaneously
• Adaptability: Flexible approach to the fast-paced online education environment

What We Offer

• Competitive salary package with growth opportunities
• Comprehensive training and mentorship program
• Collaborative and supportive work environment
• Opportunity to make a meaningful impact in education

About Hamzah Academy

Hamzah Academy is a leading online educational platform specializing in ACCA (Association of Chartered Certified Accountants) education. We are dedicated to providing world-class accounting and finance education through innovative digital learning solutions, helping students achieve their professional qualifications and advance their careers in accounting and finance.

Join our mission of educational excellence and help us create exceptional experiences for our learning community

#CustomerService #Education #JobOpportunity #HazmahAcademy #Hiring

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time
• IndustriesE-learning

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