Customer Service And Call Center Executive

1 day ago


Lahore, Punjab, Pakistan Obrotu Full time
Customer Service And Call Center Executive

Work as a customer support agent in a highly integrated contact center environment. Respond to customer inquiries about order statuses and timelines. Handle inquiries coming in from multiple touch points such as Facebook, Instagram, Twitter, live chat, email, and phone calls.

Job Specification
  • Start your day with a team meeting to catch up on current issues.
  • Manage the phone queue by answering calls from customers.
  • Assist customers with questions about their online orders by checking the order management system for status.
  • Confirm delivery for customers who have placed orders online.
  • Handle live chats effectively, multitasking to manage multiple requests simultaneously.
  • Conclude your day knowing that you've had a significant impact on the success of our merchants.
  • Respond to inquiries coming in from Facebook, Instagram, Twitter, emails, live chat, and phone calls.

Location: Marketing and Advertising - Lahore, Pakistan

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