Community Insight Manager

2 weeks ago

Lahore, Punjab, Pakistan Transsion Full time

Get AI-powered advice on this job and more exclusive features.

Responsibilities
  • Build, grow, and manage user communities (e.g., WhatsApp groups, forums, social media groups) for target users.
  • Engage with community members to foster trust, gather feedback, and encourage participation.
  • Develop strategies to increase community engagement and retention.
  • Monitor community conversations to identify trends, pain points, and opportunities.

User & Market Research:

  • Design and conduct qualitative and quantitative research studies (e.g., surveys, focus groups, interviews) to gather user insights.
  • Analyze user behavior, preferences, and feedback to identify patterns and trends.
  • Collaborate with cross-functional teams (product, marketing, design) to translate insights into actionable recommendations.
  • Stay updated on market trends, competitor activities, and industry best practices.

Insight Generation & Reporting:

  • Synthesize research findings into clear, concise, and actionable reports.
  • Present insights to stakeholders in a compelling and data-driven manner.
  • Develop dashboards and tools to track key community and user metrics.
  • Work closely with the Insight Lead and other teams to align community insights with business goals.
  • Act as the voice of the user, ensuring their needs are represented in product development and marketing strategies.
  • Build strong relationships with community members and internal stakeholders.
We Are Looking For SomeoneEducation & Experience:
  • Bachelor's degree in Marketing, Business, Psychology, Sociology, or a related field.
  • 3-5 years of experience in community management, experience managing online communities (WhatsApp, Telegram, Facebook, Discord, etc.).
  • At least 2 years in user research, market research, or a similar role.
  • Familiarity with social media platforms and community management tools.
  • Creative problem-solving skills and a user-centric mindset.
  • Ability to work independently and manage multiple projects simultaneously.
  • Strong analytical skills with the ability to interpret data and generate insights.
  • Excellent communication and interpersonal skills.
  • Proficiency in research tools (e.g., SurveyMonkey, Google Forms) and data analysis tools (e.g., Excel, Google Sheets).
  • Proficiency in verbal and written English.
  • Experience in the mobile internet or tech industry.
About the Job
  • The position will primarily be responsible for fueling facts-driven decision making at Mobile Internet, Transsion in Dhaka, Bangladesh. This includes the entire gamut of market information, data analysis from basic descriptive data analysis. Storytelling is a key aspect of the role as the analytics will need to be connected to the business strategy and drive actionability.
  • As Community Insight Manager, you will make user life better by transforming their needs into business solutions through community management and user insight, which will generate preference and gains for the company.
  • You will be able to become the voice of the users by gathering key insights and tracking our products' performance across the markets in order to help key stakeholders make better decisions and guide business strategies.
  • You should be able to build, maintain a community, and transform complex concepts and data from diverse sources into clear and accessible communication, combining both quantitative and qualitative research in data analysis, also integrating this information with business strategy.
  • Furthermore, you can build local capabilities from insights and recommendations generated to promote business growth for the mobile internet department.
  • The role will report to the User Insights & Analytics lead and will work closely to define the SA Insights & Analytics strategy.
Seniority Level

Mid-Senior level

Employment Type

Full-time

Industries

Telecommunications

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