CSR / Customer Service Executive (CSE) - Med Alert

4 weeks ago

Islamabad, Islamabad, Pakistan Mars BPO Full time
CSR / Customer Service Executive (CSE) - Med Alert

Department: Med Alert

Employment Type: Full-time

Job Summary: As a Customer Service Executive (CSE) in the Med Alert department at Mars BPO's Gulzar-e-Quaid branch, you will play a critical role in providing exceptional service to our clients. You will handle a variety of customer inquiries related to medical alerts, ensuring that each client receives accurate information and timely assistance. Your primary focus will be on resolving issues, providing support, and ensuring customer satisfaction in a high-paced environment.

Key Responsibilities:

  1. Customer Support: Respond to incoming calls, emails, and messages from clients regarding medical alert systems. Provide clear, accurate information and address concerns efficiently.
  2. Issue Resolution: Troubleshoot and resolve client issues related to medical alerts, including technical problems, account inquiries, and service disruptions.
  3. Documentation: Accurately document customer interactions, including details of inquiries, issues, and resolutions, in the CRM system.
  4. Follow-Up: Conduct follow-up calls or emails as necessary to ensure complete resolution of client issues and confirm satisfaction.
  5. Product Knowledge: Maintain up-to-date knowledge of our medical alert products and services to provide accurate information and effective solutions.
  6. Compliance: Adhere to all company policies, procedures, and regulatory requirements, ensuring client confidentiality and data protection.
  7. Team Collaboration: Work closely with other team members and departments to improve service delivery and contribute to overall team performance.

Qualifications:

  1. Education: High school diploma or equivalent. A degree in a related field or additional certifications in customer service or healthcare is a plus.
  2. Experience: Minimum of 1 year of experience in a customer service role, preferably in the medical or healthcare industry.
Job Specification

Skills:

  1. Excellent communication and interpersonal skills.
  2. Strong problem-solving abilities and attention to detail.
  3. Ability to handle stressful situations with a calm and professional demeanor.
  4. Proficiency in using CRM software and other relevant tools.
  5. Basic understanding of medical terminology and alert systems is an advantage.

Other Requirements: Must be available to work flexible hours, including evenings and weekends if needed.

Location: Telecommunications - Rawalpindi, Pakistan

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