Customer Service Representative

2 days ago

Islamabad, Islamabad, Pakistan Reactivespace Technologies Full time

As a Customer Service Representative for our Solar Campaign, you will be the frontline of our effort to empower customers through solar energy solutions. Your role will focus on providing exceptional customer service, handling inquiries, resolving issues, and educating customers on the benefits and functionalities of solar energy systems. You will play a key role in supporting our mission to promote sustainable energy solutions and ensure customer satisfaction.

Key Responsibilities:

  1. Respond to customer inquiries via phone, email, and live chat, providing information and assistance on solar products, services, and promotions.
  2. Troubleshoot and resolve customer issues related to solar system installations, performance, billing, and service disruptions.
  3. Educate customers on the benefits of solar energy, how solar systems work, and the installation process.
  4. Coordinate with the sales and technical teams to ensure a smooth customer journey from initial inquiry to post-installation support.
  5. Maintain accurate records of customer interactions, transactions, comments, and complaints.
  6. Provide feedback to the management team on customer service processes and product improvements.
  7. Stay informed about the latest trends and developments in the solar energy sector to provide up-to-date information to customers.
  8. Assist in creating and updating FAQs and other customer support materials.
  9. Participate in training and development opportunities to enhance knowledge and skills related to solar products and customer service best practices.

Qualifications:

  1. High school diploma or equivalent; further education or certification in customer service or renewable energy fields is a plus.
  2. Proven customer support experience or experience as a client service representative, particularly in the solar energy or related renewable energy sector.
  3. Strong phone contact handling skills and active listening.
  4. Familiarity with CRM systems and practices.
  5. Excellent communication and presentation skills.
  6. Ability to multi-task, prioritize, and manage time effectively.
  7. An understanding of solar energy products and the renewable energy industry is highly desirable.
  8. Passion for sustainability and renewable energy.

What We Offer:

  1. Competitive salary and benefits package.
  2. Opportunities for professional development and career advancement.
  3. A dynamic and supportive work environment committed to diversity, equity, and inclusion.
  4. The chance to be part of a company leading the way in renewable energy solutions.
Job Specification

Communication Skills
Interpersonal Skills
Problem-Solving Skills
Technical Proficiency
Teamwork and Collaboration

Information Technology and Services - Rawalpindi, Pakistan

#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Inova BPO Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...

  • Customer Service Representative

    3 weeks ago

    Islamabad, Islamabad, Pakistan The Achiever's Full time

    Get AI-powered advice on this job and more exclusive features.Company DescriptionThe Achiever's specializes in B2B real estate and medical campaigns, offering tailored solutions and exceptional service. Our focus is on delivering value to clients through customized strategies and outstanding support. We are dedicated to enhancing business outcomes with our...

  • Customer Services Representative

    1 week ago

    Islamabad, Islamabad, Pakistan 247 Virtual Solution Full time

    Customer Services Representative - Medical BillingThis is a full-time night job. We are seeking Customer Service Representatives who are willing to work night shifts and are passionate about their work. The ideal candidate should value hard work and punctuality.Job SpecificationGood command of spoken EnglishAbility to learn new skills quicklyAbility to...

  • Customer Service Representative

    20 hours ago

    Islamabad, Islamabad, Pakistan MAKJ International Group Full time

    This is a full-time, on-site Customer Service Representative role. The individual will be responsible for managing a high volume of outbound calls, answering customer questions, providing insights and directions, and assisting with purchasing. The successful candidate must be able to memorize scripts and adapt quickly to changes in customer needs.Job...

  • Customer Service Representative

    2 days ago

    Islamabad, Islamabad, Pakistan Textar Technologies Full time

    Job DescriptionThe primary role of the customer service representative is to interact with customers to address their concerns, answer their questions, and assist them with their needs. A customer service representative will often make quotations, answer customer phone calls and emails, and respond to customers' questions and concerns.Job...

  • Customer Service Representative

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeCustomerService Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the frontline point of contact between our company and its customers, ensuring that their inquiries, concerns, and issues are handled efficiently and professionally.Key Responsibilities:Handle inbound and outbound customer...

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Brave BPO LLC Full time

    Job Description:BRAVE BPO is HiringPosition: Customer Service Representative (CSR)Location: Saddar RawalpindiTimings: Night ShiftJob Description:As a Customer Sales Representative, you will play a vital role in driving our company's sales growth by effectively communicating the benefits of our products and services to potential customers. You will serve as...

  • Customer Service Representative

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeCustomer Full time

    Job TitleGet AI-powered advice on this job and more exclusive features.We are looking for a Customer Service Representative to join our growing team of professionals who deliver exceptional customer experiences.Key Responsibilities:

  • Spanish - Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan CABCALL INTERNATIONAL Full time

    Spanish - Customer Service RepresentativeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from CABCALL INTERNATIONALCompany DescriptionCabCall International is a provider of telecommunication and software development services based in Islamabad, Pakistan. We offer high-quality customer services and tailor-made...

  • Customer Service Representative

    4 hours ago

    Islamabad, Islamabad, Pakistan Hardmines Communication LLC Full time

    Fresh graduates with a degree in Business, Communication, or related fields are encouraged to applyHARDMINES COMMUNICATION is a leading Private Limited Company (Pvt. Ltd.) in the telecommunications industry in Rawalpindi, Pakistan. We specialize in providing cutting-edge communication solutions to businesses and individuals. Join our team as a Night Customer...